Account.live.com

Edit your gamertag account.live.com avatar, update your Xbox settings, find and add friends, and more.

Home Home. You see the following error message when you're trying to sign in to Xbox:. This means that there's a problem with your Microsoft account. Solution 1: Check the Xbox status. Check the Xbox status page.

Account.live.com

This step assumes you've tried Reset a forgotten Microsoft account password , but your attempt wasn't successful. If you already tried this but it didn't work, use our Sign In Helper tool. The steps below will help guide you when filling out the account recovery form. It can be a lengthy process as it's designed to ask questions about your account that only you can answer. Microsoft will review your answers and respond within 24 hours. Improve your chances to successfully recover your account by reading through the following guidance first. Important: The account recovery form can only be used if two-step verification isn't turned on. You'll need a working email account that you can access. We'll use this account to send you information about your request. You can use any active email account, even one belonging to a friend or relative. If possible, complete the form using a device you previously used to sign into your account and at a location where you commonly use that device and that we'll recognize, such as your home or office. Account recovery form. Collect as much information as you can about any Microsoft services you may have used with this account. Answer as many questions as you can as thoroughly as possible.

You see the following error message when you're trying to sign in to Xbox:, account.live.com. Account recovery form. Solution 2: Verify account.live.com Microsoft account security information.

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Select Reset password below. Reset password. Enter the email address, phone number, or Skype name you use to sign in then select Next. Type the security code into Verify your identity , then select Next. If you need help with your work, school or Entra password, go to Microsoft Online password reset. If you know your password, but want to change or reset it, sign in to Change password. If you get a message from Microsoft that says your account has been blocked or locked , use the Sign-in Helper tool below.

Account.live.com

If you want to change a known password, see Change your Microsoft account password instead. If the "Enter password" window is still open select Forgotten your password? For your protection, Microsoft must verify your identity before you can proceed with resetting your password. Retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.

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With Microsoft Rewards, playing games, watching movies, and having fun with Xbox means real rewards in your pockets. If you recently bought a new one, try to get the hardware ID from your old console. You'll be able to continue using your console during the day waiting period, and you can continue using your account to make purchases online. Terms and exclusions apply. Not enough pictures. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Any more feedback for Microsoft? Once you're able to get back into your account, review How to help keep your Microsoft account safe and secure. You'll be asked for the SkypeID or names of contacts on their account. If you used the account with any of the products and services below, these are the kinds of things to know:. Collect as much information as you can about any Microsoft services you may have used with this account. Here's what to expect after you've updated your security info:.

These instructions are for personal Microsoft accounts.

If you used the account with any of the products and services below, these are the kinds of things to know:. If you recently bought a new one, try to get the hardware ID from your old console. You'll be asked questions that are specific to the account you're trying to recover. Keep connected to your games and friends, and get the most out of Xbox wherever you are. If you already tried this but it didn't work, use our Sign In Helper tool. Accessibility center. Get answers. If you use a Chrome browser, see Manage passwords. If any of the above are outdated or incorrect, make sure to update them. Related topics. Microsoft training. Was this information helpful? Chat online or request a call if available. For help with how to check for saved passwords here are a few suggestions from common browsers and tools:.