Arcteryx customer service

A section of my Alpha AR jacket delaminated and I contacted them about it, which they promptly responded to ask that I send it to them in Switzerland for review. They quickly reviewed the jacket and told me that they couldn't repair it and offered a discount on a new jacket while they keep the old one or return arcteryx customer service jacket. I tried to query the outcome for a while, arcteryx customer service, but gave up.

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Arcteryx customer service

Paddling tips, tricks, news and gear reviews from an Unsponsored point of view. The Fission SL is a super light weight Goretex pro jacket that is insulated. Unfortunately I managed to brush past a wall bricks had sharp edges and put a 5 to 6cm straight cut in the front of the jacket. To say I was gutted would be an understatement. I looked at possible solutions for repair — tape, glue, patch etc. But is was worth a go. An auto response was received immediately and I awaited contact. Contact quickly came and I was asked to send the jacket off to Switzerland. A week or so later I received contact to let me know that the jacket had been received and was being assessed. I was concerned that this would be the case and that I would be finding myself buying another brand new perfect Fission before the postie had got to the end of the street. Thankfully what I received back was a very professional repair. The cut area had been removed and an internally stitched patch has been put in its place — Neat, exact and hardly noticeable unless you are search for it.

As these differ, this is what Small Claims Court is for. The same zipper has now broken on the second pair of bibs.

The Arcteryx phone number to reach the customer service team on general inquiries is The customer support assistants will provide information about the quality, materials, and prices of the items you are interested in and help you choose products according to your needs and preferences. You can also use this Arcteryx contact for questions about shipping and delivery or returns and refund-related inquiries. Another Arcteryx support helpline is available at You can call this number for assistance with your order. You can visit the Arcteryx website whenever you need to get in touch with their customer service advisors. Scroll the homepage down and click the Contact Us link to get the online form.

Industry experts estimate that the North Vancouver, British Colombia-based brand could see sales grow by up to 25 percent each year, and potentially double its store count over the coming years. All the while, the brand says it will continue to dig into its athletic community and functionality-minded design process rather than diving into accelerated fashion cycles and trends. Related Articles Retail Christine H. We see our role as community-builders, and aim to equip the guests who enter our stores with more than product but the knowledge and support to get into their next great adventure. The brand is best known for its slick outerwear with a steely color scheme, trim proportions and a minimalist bird skeleton insignia that has made it a status symbol in both urban centers and on mountainsides.

Arcteryx customer service

Mission : build the finest products possible. Their operating and business models are aligned. The first technological advancement was eliminating the climbing harness buckles to avoid webbing-strap slippage. Then, creation of form-fitting foam harness enhanced safety and comfort. This new foam led them tangentially into backpack pads, straps and belts.

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I tried to query the outcome for a while, but gave up. Search Advanced search…. Arcteryx Help Center: Visit contact page. Elsewhere on the site. I agree to TOS Cancel. I've had similar good experiences with Patagonia customer support. Top Reasons of Customers Calls. All I want now is to have the jacket returned to me, but it's so far taken a number of weeks of asking by email, social media, their UK stores, tried their phoneline no answer and I still don't have any idea of when I might have a jacket back. The cut area had been removed and an internally stitched patch has been put in its place — Neat, exact and hardly noticeable unless you are search for it. Search Unsponsored Search for:. Tenacious tape worked for maybe a weak but can't survive the washings so I ended up sewing it.

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Extremely upsetting and disrespectful, horrible customer service. You will get a response with answers to your questions or instructions to resolve your issue as soon as they study your case. James Pearce 3 January at pm. I asked if I could source a replacement stuff sack for one of my jackets, would have paid for it, and apparently the only the way this was possible was by sending at cost them the entire jacket. As I understand it, the only garment that might still be made in Canada with high attention to detail is the Alpha SV jacket; all the rest may be made overseas, with fewer bells and whistles, lower quality, and higher prices. I had an 11 year old and well used Patagonia waterproof that started to delaminate around the cuffs and neck so, being cheeky, I sent it back. Articles New articles New comments Search articles. Best of luck getting it resolved. Log in. The French-speaking customers can contact customer care agents on weekdays between 8 a. Took few weeks though. I think you've missed my intentions. Quick update, credit came through Monday and I ordered my replacement pants on sale from their outlet.