Bt cordless phone troubleshooting

There can be several reasons why you can't make or receive calls. There can be several reasons for this. If the link still isn't restored, you'll need to re-register the handset to the base. For how to do it, see the user bt cordless phone troubleshooting.

Go to Solution. Thank you for rasing this. I'm sorry to hear your having issues your recently purchased BT product. Firstly, Try rebooting the handset having the issues by holding down the power button. If this hasn't worked try reseting the handset.

Bt cordless phone troubleshooting

If your handset won't switch on, there are some quick and simple things you can check. Follow the steps for the handset you're using:. If your handset won't charge, check that it's correctly positioned in the charging base, that the base is connected to the power plug and the mains electricity supply is turned on. You could also try using a different set of rechargeable batteries. If this doesn't work, follow the steps below for the handset you're using. Also see Digital Voice: How do I set up my service? Report and fix your landline problem. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. If you can't connect to your BT Broadband, you can also do all of this using your mobile internet connection. Visit our contact pages for other ways to get in touch. Ask the BT Community. Contact us. Digital Voice: I have a problem with my handset. What problem are you having?

If you need help, check the user guide for your phone. Try the following: Check the power adapter is correctly connected to the base Check the cordless phone batteries are correctly installed and fully charged Check the cordless phone and base are in range of each other and not blocked by thick walls, bt cordless phone troubleshooting.

If your cordless phone doesn't ring, please try these checks: Make sure the ringer volume on your phone is not turned down or switched off. If you need help, check the user guide for your phone. Make sure you are using the phone line cord that you received in the box with the phone. Don't use one from another phone. If the link isn't restored, register the phone again to the base. If the phone didn't ring for calls in your calls list, check the blocked numbers list and calls type blocked.

I have removed the batteries and put them back and nothing changes. Cannot see how to reset the handset. The other handset is working perfectly. Go to Solution. The first thing to do is to power down the base unit for about a minute, so the handset link is re-initialised. By email: Click here for email support. Thanks for the reply. I will ring the product helpline, thanks. I cannot access the menu. If you press any button it goes to the answerphone message.

Bt cordless phone troubleshooting

Digital cordless phone with answer machine. Hide thumbs. Quick Links Download this manual. Troubleshooting Most problems can be fixed with a few simple checks. Only use the cables and batteries supplied. Make sure. Make sure the product is not located too close to other. This can also help to improve the. The battery charge is very low.

Nazar battu

Contact us. Another reason. Why can't I make or receive telephone calls cordless phones? If you've a BT line it's possible that call diversion's set-up. Report and fix your landline problem. Need more help? I didn't get the information I need. Showing results for. Why doesn't my handset ring? If your phone battery was empty, please allow a few moments while it charges up enough to turn on Other cordless handset Check your batteries are in the handset correctly and make sure your handset is charged Your handset's user manual will show you how to check if your batteries are inserted correctly, how to see if your battery is low and how to charge the handset.

If your handset won't switch on, there are some quick and simple things you can check.

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You could also try using a different set of rechargeable batteries. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. If this fixes the problem, you could have a problem with your extension wiring. Print these instructions. You can change this to your own preferred 4-digit code. Reset the handset or base settings 1. Please select one feedback option. Contact us. Sign In Forum Help. Try the following:. On some phones you can check this from a BT Services button on the handset or you can call your service provider. To find out how to see the blocked number list and call types blocked. Try the following: Check the power adapter is correctly connected to the base Check the cordless phone batteries are correctly installed and fully charged Check the cordless phone and base are in range of each other and not blocked by thick walls. Find out what to do.