Cant sign into max on roku

Max launches, but the user must then enter their email and password. However, text entered using the mobile app keyboard is not entered in the fields for user email and password. Max customer service claims this is a Roku problem, not a Max problem.

Need to switch accounts? To sign in to a different Max account, choose your profile upper right and then Sign Out. Once signed out, choose Sign In. Make sure Max is included with your internet, mobile, or TV package. To do this, sign in to your provider account on your provider's website and make sure Max is included.

Cant sign into max on roku

If Max isn't working as expected, try the following solutions. You may need to try more than one solution to fix the issue. You need a minimum download speed of 5 Mbps. If videos are buffering, go to Max buffers or pauses. Cellular connection? If you're using a cellular data connection, try connecting to a wireless network and then try using Max again. Delete the Max app from your phone or tablet and install it again from the app store. Then open Max, sign in, and try using the app again. If you're having trouble streaming at max. For the best streaming experience at max. To do this, open a new browser window and search for 'Internet speed test. To stream HD video, you need a minimum download speed of 5 Mbps. Try using a different supported browser Firefox, Microsoft Edge, or Safari.

I did have to delete and reinstall the Max app once, but I was then able to enter my email and password. I tried to enter the user name and password.

When I try to login on MAX, Roku does not take the password it's 8 characters long and returns an error message saying that I have to enter a 10 character password. Hey, Kash, this is a Roku problem not a Max problem. Everyone on this forum has said they have no problem logging in under any other platform. So don't try and pass it off onto someone else. Roku needs to fix it. Channel partners develop and maintain their own channels and their customer credentials. We have no control over partner customer credentials.

Still cannot login to Max app from TV via Roku. Has anyone solved this? I'm going to just cancel Max altogether if it can't be accessed from Roku TV. Unable to delete the original post. I was able to login to MAX after midnight.

Cant sign into max on roku

Savings based on the price of the yearly plan paid upfront compared to the price of the monthly plan paid over 12 months. See Details. Offers valid from March 14, to April 9, These offers are for a new, returning and existing customers via max. Existing Max customers currently enrolled in a Max yearly plan via max. To cancel your subscription, see Subscription in your Max account. If you switch plans during your promotional period, any benefits, savings, free trials or discounts specific to your current plan will not apply to your new plan. If you cancel your subscription, you will continue to have access to Max for the remainder of time you have already paid for.

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I just get a very long error message of letters and numbers. However, text entered using the mobile app keyboard is not entered in the fields for user email and password. When it's used with a streaming service, it can interfere with the stream's performance. RokuAustin Community Manager. If you don't have an account yet, signing up for one is easy. Since the persisted after performing the provided troubleshooting step, we recommend contacting the channel provider's support directly and inquiring further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves. Yes No. Share this article. Wait 10 seconds and then turn your device back on. Choose Max and then Install. If this is your first time signing in and you get Max or HBO through an internet, mobile, or TV provider, you need to Connect your provider account before signing in to Max.

Discovery WBD confirmed it was aware of the problems users were facing, and that HBO Max subscribers would continue to be migrated over to the new service in the coming days. A Max spokesperson also added: "You must always anticipate issues on a tech rollout of this scale.

Sign out of Max on your Roku. To test your connection speed, go to the Xbox Troubleshoot connection and choose Run the console speed test. I'm in exactly the same situation. If you don't have any problems streaming with a different browser, check your browser configuration: Make sure third-party cookies are enabled Disable ad-blocking software Turn off browser extensions Clear cache and cookies the next solution. When the factory reset is complete, reinstall the Max app and log in to your account. Check your internet connection. I was able to login to MAX after midnight. Method 7. Now, sign in with your account email and new password. Roku Community Moderator. It works on Guest Mode. I have about 8 roku devices and never had a problem with any of them.