Charcoal clothing returns

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Free UK standard shipping in working days. We gladly accept returns, exchange and cancellations. If you are unhappy with any of your item s you can return them back to us. You have 30 days from the date you receive your item s to return them to us using the returns form enclosed with your order. This applies to both full price and sale items. You must return your item s within 30 days from the date you received your order. If you request a cancellation, you must notify us within 24 hours of purchase.

Charcoal clothing returns

Unfortunately we cannot alter or cancel orders once they have been placed or processed! If you're having troubles with your order however, you can always email us and we're happy to try and help: info charcoalclothing. If your order has already been shipped, we are unable to make any changes as it is now with our courier. You will need to contact the courier found on your tracking email and update your address with them. However, if you have only just placed the order, please contact our Customer Service team ASAP and they will assist with the address change. Any orders placed over the weekend or on a public holiday are shipped the following business day. We're more than happy to accept your return! For more information, please view our Return Policy here. Your credit note will be emailed to you as soon as your return is successfully processed by our Returns Department back at Charcoal HQ. Once your refund has been processed, it can take business days for the funds to come through. We aim to process your return within business days of them being received. During Sale Periods, please add an additional 2 business days. Credit Notes, Gift Cards, Returns and Refunds from purchases online, can only be processed via our eCommerce platform.

Your credit note will be emailed to you as a Gift Card once your return has been processed. Please see our returns policy charcoal clothing returns for more information. If you do not have a printer or you are unable to print, not to worry!

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You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order. You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Charcoal is not obliged to re-send the order to the correct address at our own expense. Charcoal reserves the right to refuse or cancel an order at any time giving fair reason eg. Costs relating to international orders will be calculated via our integrated currency converter.

Charcoal clothing returns

Subscribe to Charcoal's newsletter and get exciting discounts and offers. We use cookies and similar technologies to provide the best experience on our website. Read our Privacy Policy to learn more. Charcoal strives for customer satisfaction. The policy written below is applied to all products that are purchased online via the website. NOTE : Free delivery is only applicable for one time only.

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First of all we are so sorry! Charcoal Clothing does offer free shipping policies. Our website displays your local currency to allow you to see the estimated converted rate only as a guide. Return Exchange Policy Charcoal strives for customer satisfaction. You have 30 days from the date you receive your item s to return them to us using the returns form enclosed with your order. Follow Knoji. View the discussion thread for more details. As of October 10, , Charcoal Clothing does offer order tracking support. What's their exchange policy? Please Note: The dispatch of your parcel can take approx. You will need to contact the courier found on your tracking email and update your address with them. Your actual conversion rate charged will depend on your chosen payment method credit card, Paypal, Afterpay etc , and this is determined by your own merchant without any control from us.

At Charcoal Clothing we want you to love your new items, and even if you don't, we're here to help! To begin your returns process, please click HERE. Credit Notes, Gift Cards, Returns and Refunds from purchases online, can only be processed via our eCommerce platform online purchases can not be returned in-store.

Charcoal has the rights for the cancellation of order at any stage or at any time during the processing of order due to any condition that seems necessary and will not bear any damages suffered due to non-fulfillment of said order. However, if you go to your local Post Office, they will be able to assist you with processing and paying for the return. Still no luck? The product or item does not match with original specification, or the product is found to be not the same as you had actually purchased. We gladly accept returns, exchange and cancellations. We aim to process your return within business days of them being received. Free Express Shipping. If your order has already been shipped, we are unable to make any changes as it is now with our courier. Once the order is shipped return and exchange policy will be applied. If you have any questions or concerns, please do not hesitate to contact our Customer Service Team! We offer Refunds to the original form of payment for returned orders read more. Order Cancellation The order can be cancelled by customer any time before the order is processed. We researched this on Oct 10,