Does jb hi-fi repair laptops

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Discussion in ' Newbie Lounge ' started by thedunnyman , Mar 5, Log in or Sign up. OCAU Forums. OCAU Merchandise is available! Discussion in this thread. Joined: Jul 16, Messages: Hey guys, Sorry if this is the wrong place - wasn't too sure where to put this.

Does jb hi-fi repair laptops

A friend bought a laptop with extended warranty from JB. The laptop now won't even power on, and when my friend called JB about it, she was told to send the laptop to the east coast probably Sydney or Melbourne? She is based in Perth. This does not sound right to me. I have a feeling JB is just shamelessly trying to fob her off, without fulfilling their obligation to look after her post-sales. JB HI-FI or the manufacturer will determine, at no cost to the customer , whether the product is faulty and the cause of the fault within a reasonable time frame. Thanks for this. She should not have to pay to send the laptop over to another state, when I am sure she paid JB a fair bit of money for the extended warranty. No it doesn't, you haven't said how old the laptop is also.. Get your friend to take it to JB if it's in the first year if it's after 1 year he needs to call the warranty number then he drops it off at JB and it's sent away. Can't remember how many times this short video from the ABC show The Checkout has helped others, you can return anything that in your opinion you would not have bought the item in the first place because it didn't meet your expectations and is not of a reasonable quality or durable. How does it work? Can I please get your opinions on this matter?

To you, they should last more than x years.

Warning Your browser version is unsupported. Please update for best experience. Seen it cheaper? Ask for a JB Deal. Live chat with us or call 13 52 When one of your products suffers an unexpected fault, trying to arrange a replacement unit or have your existing product repaired can be frustrating.

What follows is a primer on some of the things I learnt as both an employee and a customer while shopping at JB Hi-Fi. Approaching this top-down, JB Hi-Fi stores are separated into different departments that fall into two different sections. Salespeople that work in these departments are required to meet personal and departmental budgets every week. They also earn a commission on the items that they sell. Somewhere in between the two are accessories staff that predominantly deal with things like phone cases, cables, power banks and smaller pick-up-and-go items. The policy at JB Hi-Fi is relatively straightforward. Basically, staff are generally willing to price match for you, if you can provide them with reasonable evidence.

Does jb hi-fi repair laptops

Warning Your browser version is unsupported. Please update for best experience. Seen it cheaper? Ask for a JB Deal.

Hey nana

As a consumer it's important to know your rights, so that you're not paying for what you may already be entitled to under Australian Consumer Law. Live and learn eh And, "Consumer guarantees will cover you for longer than a year. We found this to be a misleading sales technique, as it gives the false impression that people have rights only if they buy an extended warranty. Many times there was confusion about consumer rights and we were given contradictory information. If it's three or four years, that's where you'd need to purchase an extended warranty. Worldwide Cover. There are dirty marks everywhere! Last edited: Mar 5, You'll get a replacement product only if one of the main components, such as the compressor in a fridge, fails to operate. The end-of-year sales are just around the corner, so you may be considering that big-ticket electrical item you've had your eye on all year.

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When we asked what would happen if our product experienced a fault outside the warranty, the answers we got included:. Also there are scuff marks on the laptop besides the touch pad. Under the ACL: If a product is too large, too heavy or too difficult to remove, the business is responsible for paying the shipping costs or collecting the product within a reasonable time of being notified of the problem. It's quite clearly laid out. I think if an item is faulty within 7 days then the store who sold it to you has to replace it with a new one but that's as far as their responsibility goes. But others gave us correct information — for example, "It's not the end of the world if you don't have the extra warranty and something goes wrong. Grace Smith. Under the ACL: If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:. Some of their responses included:. This offer was framed as great value by JB Hi-Fi's salespeople, but remember that under the ACL, your TV would probably be covered during the same period if you bought it from another retailer. The best answers were those that informed us that the remedy we were entitled to would depend on the cost of the TV, how long we'd owned it for and the type of fault we were experiencing, or those that mentioned that we'd be entitled to a remedy if our TV didn't last for a reasonable amount of time.