Email virgin media complaints

I would like to complain about the treatment received by customers services on the phone. I am now struggling to contact customer services to do this. Learn more.

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Email virgin media complaints

Hi, can someone please let me know the best way to make an official complaint please? I've tried going through the phone countless times and I'm always either lied to or hung up on. A brief ish summary of my situation is below I signed up to Virgin Media on July 1st, and booked my installation for July 31st. After getting all of my conformation emails and contract documents, i contacted my current provider to cancel my services on August 1st. My current provider were unwilling to cancel my August 1st leaving date unless i signed up to a new 2 year deal, so i paid another company for a temporary 4g-based connection for 10 days not cheap at all by the way A few days before August 10th, the same thing happened - now pushing me back until August 28th. Yet again, i had to pay an inflated cost to keep my temporary internet. August 28th install was then cancelled again, and since then i have had 3 or 4 more install dates, which have all subsequently been cancelled each time, adding yet more cost to my temporary internet. My most recent install data was October 7th, which was cancelled without notifying me i only noticed as i checked my "orders and appointments" page which was now showing "you don't have any appointments booked" and as of now, i still have absolutely no idea when they plan to install my services. I have called customer services countless times throughout this ordeal, and each time i an transferred to the "pre-installation team", who are able to tell me absolutely nothing of any use. Each time i am simply told "it is a delay with the external works" - and unsurprisingly, no one is able to give me a date when these external works will be completed, and no one is able to give me any contact information for the team responsible for this. Each time i speak to the pre-install team, i am promised that they have filled in a request for the correct team to contact me and ill hear from them "in hours" and not once has this happened, and I've had just about enough of being lied to by them. When i try to make a complaint via the phone, i am always just transferred to the pre-install team yet again, who simply tell me the same lies as before either that or they leave me on hold for 20 mins before simply hanging up - as happened about 15 minutes ago. Firstly, this is absolutely normal for a new Virginmedia connection.

Worth noting which type of message you had at the very beginning of the process. Customer Service Complaint. Thanks for taking the time to contact us via the Community.

Consumer Complaint Resolution Code Practice. This Code lets you know how to go about making a complaint and how to take it further if you need to. We can also send it in accessible formats such as large print, braille or audio free of charge — you can request an accessible format when you contact us. You may find the quickest way to get the answers you need is online at virginmedia. There are 3 easy ways to get in touch with us. Please remember to give us your details, including your account number, address and contact number when you do, so we can get back to you as quickly as possible.

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Email virgin media complaints

Consumer Complaint Resolution Code Practice. This Code lets you know how to go about making a complaint and how to take it further if you need to. We can also send it in accessible formats such as large print, braille or audio free of charge — you can request an accessible format when you contact us.

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Delivering exceptional customer service to you is our number one priority. Chatter and natter. A manager may be available to speak to you immediately or they may call you back at a time that best suits. This service is absolutely free of charge. Community FAQ Sign in. Essential cookies Always Active. The idea of a 'provisional' installation date is something VM has invented to reduce or try to eliminate compensation pay-outs. Check out the do's and don'ts, in our Community FAQs. Turn on suggestions. Complaint handling process We always investigate every complaint and actively work to resolve things to your satisfaction. Search instead for. Did you mean:. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on To view our privacy policy please click here. If you have any issues or queries about our products and services, your first point of contact will be with our customer care team.

I have tried 3 times so far with no response from them.

Escalating your Complaint. Main menu. Community Volt. Each time i am simply told "it is a delay with the external works" - and unsurprisingly, no one is able to give me a date when these external works will be completed, and no one is able to give me any contact information for the team responsible for this. If your compliant is about your Freestyle credit agreement, you will need to contact the Financial Ombudsman Service. Thanks for taking the time to contact us via the Community. When i try to make a complaint via the phone, i am always just transferred to the pre-install team yet again, who simply tell me the same lies as before either that or they leave me on hold for 20 mins before simply hanging up - as happened about 15 minutes ago. Community FAQ Sign in. Advertising Cookies Advertising Cookies. As mentioned by japitts, there isn't a general complaints email address. And again, these cookies never identify individual users. Security matters. To view our privacy policy please click here.