How to extend shopee guarantee

Shopee guarantee is a feature which ensures that the buyer will receive their orders. How does Shopee guarantee works and how to extend it in Malaysia?

Worried about the increasing number of false claims of missing orders affecting your seller ratings on Shopee? As of , Shopee had over million active users and 2. But all of these numbers only racked up owing to the many stand-out features that the platform offers. One of them is the Shopee Guarantee Feature. It is a program on Shopee that extends a safe shopping experience for both buyers and sellers on the platform. It ensures that buyers receive the products they ordered and that sellers are paid for their products. So how does Shopee Guarantee transform the e-commerce experience?

How to extend shopee guarantee

The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. Essentially, Shopee Guarantee works by retaining payment for a seller and releasing it only when the buyer acknowledges that the order has been received in excellent condition. If the item proves to be unsatisfactory, the buyer can request a refund through the Shopee app. If buyers have not yet received their orders, Shopee will grant them a one-time, three-day extension of the Shopee Guarantee period at no additional cost. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. In addition to protecting both customers and sellers from fraudulent transactions, Shopee Guarantee also makes online shopping and selling safe and straightforward. It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. Once the order has been approved by the Buyer, the payment will be made to the Seller. See also: How to Process Orders in Shopee?

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Shopee Guarantee is an arrangement where Shopee holds the order payment in escrow until fulfilment is complete. Payment is released to you once the buyer has acknowledged receipt of the order. Payment will then be released to you. The Shopee Guarantee period is calculated based on seller's [ Days To Ship ] and [ Estimated Delivery Time ], starting from buyer payment confirmation time:. Buyers will need to confirm they had received order or request for refund within the Shopee Guarantee period, otherwise the payment will be automatically released to the Seller at the end of the period. Sellers need to ensure that they have shipped the order out within the Shopee Guarantee period otherwise the order will be automatically cancelled and payment will be refunded back to the Buyer at the end of the period. Buyers are allowed a one-time 3-day extension of the Shopee Guarantee period if they have yet to receive their products.

How to extend shopee guarantee

Shopee Guarantee is a feature that protects both buyers and Sellers against fraudulent transactions to keep online shopping and selling safe and easy. It protects users by holding the payment to Sellers until the Buyer confirms the receipt of the order. Once the Buyer accepts the order, the payment will be released to the Seller. However, if the buyer did not accept the order within the given leeway, payment will be released to the seller. If an order has NOT been shipped:. Otherwise, the order will be automatically canceled and payment for non-COD orders will be refunded to the buyer at the end of the Shopee Guarantee period. The buyer is allowed a one-time 3-day extension of the Shopee Guarantee period per order if sellers have not yet shipped out the item. If an order has been shipped:.

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Unlock deals across SaaS, Agencies and more. Of course you can! This unwavering commitment to buyer satisfaction has earned Shopee a reputation as a reliable e-commerce platform that prioritises the interests of its customers. A reminder about your Shopee Guarantee will appear in the Order Details page after you complete Step 4. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. You can handle multiple stores from all marketplace just by single dashboard. Try for free. Sign Up. Save time, save cost, save energy, join Ginee Now! Sellers who participate in this program are recognised for their commitment to quality and customer satisfaction, further strengthening their reputation within the Shopee marketplace.

Worried about the increasing number of false claims of missing orders affecting your seller ratings on Shopee? As of , Shopee had over million active users and 2. But all of these numbers only racked up owing to the many stand-out features that the platform offers.

Fulfillment Engine Shipping Engine Pricing. You can extend your Shopee Guarantee period for an extra 3 days. All Rights Reserved. Once the products are being delivered, you are given 3 days to check on your order condition and request for a Shopee guarantee refund. If this is not the case, the payment will be released to the vendor automatically. Get the latest industry news, best practices, and product updates! First Name. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. Worried about the increasing number of false claims of missing orders affecting your seller ratings on Shopee? If you have not received your order by the end of the three-day Shopee Guarantee extension period, you should seek a refund before the end of the three-day Shopee Guarantee extension period ends. About Us. Features Ginee OMS.