How to refund game pass on xbox

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for how to refund game pass on xbox return, contact support. You can request a return or exchange on your Microsoft account Order history page.

Home Home. Digital Game Purchase Refund Terms. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds. Help with giving digital games as gifts. Pre-order Xbox digital games in the Microsoft Store.

How to refund game pass on xbox

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in. Sign In. Refund eligibility. For single-use items like consumables and in-game currency , your request is likely eligible only if the consumable was not redeemed or used. There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year. We provide digital game product refunds as part of a consistent and reliable buying experience.

Order history. Discover Community. We use an Android phone for our tutorial, but iPhone users can follow along.

Contribute to the Xbox forum! March 14, March 11, Hey gamers! Are you experiencing a problem with a specific game?

Contribute to the Xbox forum! March 14, March 11, Hey gamers! Are you experiencing a problem with a specific game? When you open the page, go to the "Help with games" section in order to find the right path to look for help. Additional information on Game support can be found here: How do I get the right game support? January 12, Ask a new question.

How to refund game pass on xbox

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product.

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We'll contact you with updates, or you can check the Refund status tab. Be ready to give more information or answer questions the support team might ask about your refund request. Request a refund for digital games. In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:. Before canceling again, verify any due payments with your bank and ensure your account and subscription information are correct. For pre-sales support, or issues with purchasing, contact Sales support. Never buying a Microsoft product again if I can live without it. When you open the page, go to the "Help with games" section in order to find the right path to look for help. To learn more about preventing unexpected Xbox purchases, go to:. I've been trying to attempt this for the last few hours, and the Xbox support site is completely inaccessable at the time.

Contribute to the Xbox forum!

Refunds are applied to the original payment option. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Need more help? This site in other languages x. January 12, Hey gamers! To learn more about requesting a refund, go to:. When you request a refund for these products, and depending on the purchase or content type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product. Did this resolve the issue? Send feedback to Microsoft so we can help. Xbox subscription cancellations and refunds. When you request a refund, it may take 72 hours to process the request. To view the terms that are applicable to your purchase of an Xbox subscription from the Microsoft Store, go to:. I had gotten one free month of the Xbox Game Pass, though activating it turned on the recurring billing without me noticing, I just got a message telling me I got billed Not enough pictures. Be ready to give more information or answer questions the support team might ask about your refund request.