How to register your otterbox case for warranty

Affiliate links on Android Authority may earn us a commission. Learn more. OtterBox of course is a well-known case brand, often one of the first to pump out accessories for a new device.

Otterbox truly stands behind its products. The first time was way back in The next time was in And most recently I submitted a warranty claim for a broken screen protector. This page may contain affiliate links, which means I may be compensated if you click a link. However, there is no cost to you. Also, as an Amazon Associate, I earn from qualifying purchases.

How to register your otterbox case for warranty

Due to our design and manufacturing processes as well as agreements with our partners, OtterBox is not able to release product launch dates or timelines to customers at this time. If you have questions regarding these dates, please contact that company directly. Our cases are precision-fit to the device. Any other products that change the dimensions of the device are not compatible with our cases. Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel. Click here for more information on how to keep your OtterBox case clean from bacteria. Because OtterBox cases are designed to work with electronic devices, they are not intrinsically safe. There are a wide variety of devices on the market so to determine if your device and the OtterBox case together are intrinsically safe they would need to be tested by a certified testing lab. The easiest way to remove the Defender Series case is to peel back the outer silicone layer first. Work your way around the device until the entire outer layer is disconnected. Separate the two polycarbonate pieces by releasing the tabs on each corner of the device. You can find our installation and case removal videos here. To avoid any potential interactions with these types of medical devices, keep OtterBox MagSafe compatible products a safe distance away from your medical device.

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My husband needs to replace his Otterbox. The clerk at the Verizon store said it qualifies for a free replacement but you have to go to the Otterbox website. We did that but I can't see how to get the free replacement and chat support was basically useless. Anyone have a suggestion? What is the style of the case being replaced, I found on here that only certain products can be replaced through their self-service option.

Otter does not warrant, and is not responsible for, any smartphone or other device made by anyone other than Otter. If a manufacturing, material or workmanship defect arises regarding any Product, and a valid claim is received by Otter no later than sixty 60 calendar days after the expiration of the applicable Warranty Period, Otter will, in its discretion: 1 repair the Product using new or refurbished parts; 2 replace the Product with a new or refurbished Product. Replacement with the same color cannot be guaranteed. Replacement or repaired Products are warranted as above only for the remainder of the original applicable Warranty Period. This Limited Warranty is extended only to the original end-use customer, and will not be extended to any other person or transferee. Except for the remedies expressly set forth above or to the extent restricted or prohibited by applicable law, the entire risk as to the quality and performance of the Products is with the customer, and the customer assumes the entire cost of repair should the Products prove defective following their purchase.

How to register your otterbox case for warranty

Otterbox truly stands behind its products. The first time was way back in The next time was in

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If you cannot find your product online and you are still within the applicable warranty period outlined here , then fill out this form , and we can check to see if your product is still available. Be Detailed : When filing a claim, provide as much detail as possible about the issue. Good luck. I need to place a warranty order for a school or business. Get more. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card Incorrect credit card number or expiration date. Stick with us to find out if OtterBox has a lifetime warranty and how to ensure your device continues to be protected. If you make a warranty claim within 60 days after the warranty period ends, OtterBox will, at its discretion: Repair the product using new or refurbished parts. A seven-year warranty for a Smartphone case, in that respect, seems completely reasonable. For more information, please reply directly to the email that you received.

Please visit our self-service warranty portal. If you have already tried to submit a warranty and need additional help, please complete the form below.

Fios accessories. To file a warranty claim, visit the OtterBox website and navigate to their warranty claim section. On the next page, I had to choose which Otterbox item for which I was filing a warranty claim. The last step was confirming everything, including what happened to the screen protector. OtterBox Mobile Accessories: 2 years from the original date of purchase or delivery. The easiest way to remove the Defender Series case is to peel back the outer silicone layer first. Replace my Otterbox Defender which is guaranteed for life I live in Quebec my name is gladson Joseph my address 34route de michaudville st Jude Quebec j0h1p0 please replace it e-mail address [email protected] For my iPhone While it may seem as though you have multiple charges on your credit card, these are not charges. OtterBox has no control over the cost of duties and taxes that are imposed upon import to any country outside the United States and cannot be held responsible for compensation. Click here for more information on how to keep your OtterBox case clean from bacteria. Social impact. Close navigation menu. Photo credit: Leah Ingram. Either way, it makes sense. Claims can be made through the OtterBox website, requiring proof of purchase and a description of the issue.