Jira resolve issue screen

Ask the community. Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options, jira resolve issue screen.

Learn more about Jira Cloud products, features, plans, and migration. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. Control who has access to your Jira Cloud products and give them the right permissions to perform their role. Learn how to set up, customize, and manage Jira Cloud projects. Explore issues, issue types, issue custom fields, issue screens, custom field context, and issue field configurations in Jira Cloud. Define the lifecycle of your work and learn about issue workflow schemes and the issue collector.

Jira resolve issue screen

Ask the community. Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options. There may be times where the resolution of an issue is incorrectly set and you wish to modify it. This article goes through the steps on how to modify it. In the example shown in the screenshot below, the issue is closed in the "Done" status but the resolution is empty:. Jira applications by default will mark an issue as Unresolved when the resolution field does not have any value on it. Similarly, if an issue does not carry any value on the Resolution Field, Jira applications will see it as not yet resolved. For a alternative solution using Automation For Jira , please move on to the next workaround. Before you go ahead with this solution, please make sure to make a backup of your Jira application data by following this Jira back up documentation , so that you can easily revert your changes back if necessary. If the application Automation for Jira is installed in your Jira application, you might want to consider this simpler alternative method:.

Move a field Hover over the dotted part of the field next to the field name and drag the field to the desired position. My question is, is there a way to modify this screen and add additonal fields that the agent must complete before the ticket can be closed, e. On the online community, they serve as thought jira resolve issue screen, product experts, and moderators.

Before tickets are completed, we have a workflow that transitions to the Resolve Issue Screen and agents complete the fields on that screen and the ticket is closed. This is working fine. My question is, is there a way to modify this screen and add additonal fields that the agent must complete before the ticket can be closed, e. Yes, you can add fields to resolution fields. I would question "have you updated the knowledge base documentation" type fields though.

I am associating custom screens in my custom screen scheme with Issue Operations, I have been able to select Create, View and Edit but there is no option for Resolve. Am I looking in the wrong place please? Resolve issue screen is generally part of the workflow transition. So when your issues goes from "in progress" to "closed" let's supposed then in the transition properties you can select the screen which you want to display to the user. Generally it's the default resolve issue screen.

Jira resolve issue screen

Learn more about Jira Cloud products, features, plans, and migration. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. Control who has access to your Jira Cloud products and give them the right permissions to perform their role.

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What do you think is the best method to use then? Such scenarios can be and they are not restricted to :. You must be a registered user to add a comment. TAGS cloud jira-service-management jira-service-management-cloud. Suggest an answer Log in or Sign up to answer. Configure, add, edit, copy, and delete issue screens, tabs, and fields. Get fast answers from people who know. Issue transition API is not expected to respect the screens. Learn how to set up, customize, and manage Jira Cloud projects. Explore more Configure issue screens Manage screen schemes Manage issue type screens Configure issues to track individual pieces of work Configure issues Configure issue types Manage issue screens Configure issue custom fields Configure custom field context Show more Community Questions, discussions, and articles. This article goes through the steps on how to modify it.

The third rule is…. Type of project. User role.

Yes No. Turn on suggestions. Powered by Confluence and Scroll Viewport. Start a discussion Share a use case, discuss your favorite features, or get input from the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Jira users won't be able to access the administrative sections mentioned by this article. The Issue Navigator displays "Unresolved" when no resolution is set for an issue. It wasn't relevant. I think I made my question a little too complicated, the resolution was much easier than expected and showed my inexperience with the tool. Field suggestions will appear as you type. This is working fine.