Locked out of hotmail account

I successfully changed my password 3 weeks ago. I still cannot get into my hotmail because upon entering my password, it wants to send a security code to my OLD phone number. There's no option to change the destination of the code.

To unlock your Microsoft account with email, this section provides an explanation of a locked Microsoft account. It covers the reasons behind a locked account and the steps to unlock it. Understanding these details will help you regain access to your account efficiently and easily. A locked Microsoft account can be a huge headache for users. It happens when the owner fails to provide the right password or encounters some suspicious activity. This security measure is to protect personal info and avoid unauthorized access.

Locked out of hotmail account

Your Microsoft Hotmail or Outlook. The most likely cause of a blocked account is unusual sign-in activity. Although getting your account blocked is frustrating, access can be arranged by following these simple steps. Begin by visiting Microsoft Live to recover your account and reset your password. Enter the email address of your blocked account and enter the characters you see on your screen and select Next. Enter the code generated by your authenticator app or select Use a different verification option to get a text message. After you enter the security code, you'll need to change your password to complete the unblocking process. There could be several reasons if you still cannot sign in to your Outlook account, from forgetting your password, to travelling, or using a new device. If you remember your password but it is not working, make sure that Caps Lock is turned off and your email address is spelled correctly. If these don't help get you back in to your account, try resetting your password or see if one of the other scenarios below applies to you and give them a try. The account recovery form works by asking questions about your account that only you could answer.

Locked or compromised accounts. Try for free. Check for typos or errors.

If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use. Sign in. The phone doesn't need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages. You may have to create a new password. Read tips on how to create a strong password. For help reinstating your account, select the link in the window that begins with aka.

Forgetting a password to your email account can be a frustrating inconvenience. Typically, when Outlook locks or blocks your account, you need to verify your identity and reset your password as a security precaution. While it can be frustrating to be locked out of your email account, having your account hacked and your personal information accessed could be worse. You might panic at first. After all, our email accounts have become a sort of command center for our lives. They contain important information about banking, utilities, credit cards, car payments, and more. Take a deep breath before you lose your cool. In order for this method to work, you must have enabled two-factor authentication , which will allow Microsoft to verify that you are the actual owner of the account. In some instances, Microsoft may temporarily block your account due to unusual sign in activity. Your Outlook account will be locked to prevent you, or anyone who has access to your login information, from accessing the sensitive information in your account.

Locked out of hotmail account

Beyond email and instant messaging, the software giant now provides free, browser-based versions of Office, a cloud service called SkyDrive, a calendar and address book service, and Live Mesh, a system for syncing files between mobile and desktop devices. With so many features offered for free you might think that this is a pretty good deal — and it is. But what happens to your emails and data when your account is blocked? How might this happen, and is there a way of overcoming it? However, with one exception these are all due to end user misuse, which typically only occurs by ignoring or misreading the terms of use issued by Microsoft when you sign up for an account or start using a new service. As causes for blocked Hotmail accounts go, there are three common reasons. The first is attempting to play pirated Xbox games on your console. While you might retain any previously acquired DLC, access to the Gamertag and Gamerscore will be blocked, and eventually deleted.

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All rights reserved. You may need to answer security questions for extra verification. This includes error codes, system specs, and steps taken. This will help all forum participants. No jargon. This is how:. Phishing: Stealing private information from others by tricking or spoofing them into providing it. Enter the email address in the field. Need help? This should be the one associated with your Microsoft account. Also, make sure you have access to the email you enter: verification may be required. Outlook email: You can unblock your Outlook account using a few simple steps Image: Getty. For faster resolution, get the relevant info on your issue before contacting Microsoft Support.

Are you trying to recover or access your Microsoft Account?

Copper Contributor. Get started. Turn on suggestions. Find solutions to common problems or get help from a support agent. You don't need a smartphone to receive a security code. Privacy Statement. To unlock your Microsoft account, follow these steps with the provided sub-sections as solutions. Check for typos or errors. My answers are voluntary and without guarantee! Pictures helped. Important: After you submit the form, a Microsoft Online Safety support agent will review it and contact you by email.