Logmein technician console

As part of our commitment to provide exceptional service and reliability to our customers, logmein technician console, we're happy to inform you that we will be upgrading the current live Rescue Technician Console OS: Windows from version 7. Rescue Tech Console 7.

With the new update to version 7. We have several staff members using the program to remotely connect to client computers and what's happening is the following:. At which point it won't actually connect us, it'll revert back to where we need to click the 'Launch Remote Control Session' option one more time to successfully connect. I too have been seeing this issue occur within my organization. I have yet to find any solutions and haven't found any other posts with this exact problem.

Logmein technician console

Every time I launch it, it crashes and goes away immediately with no errors shown. I have the most recent version downloaded from your site. Go to Solution. View solution in original post. I apologize greatly for the timing gap, and I'm expecting a new release to handle Catalina systems in the next couple weeks. We're not yet fully compatible with the newest Mac OS, and expect to roll out updated software in the next 2 weeks. Apologies for the delay, and you may use RescueAssist web in the meantime. Thanks for your reply, but we have already upgraded to Catalina. I would've thought LogMeIn would be participating in Public Betas in order to ensure their software is compatible with the latest releases? That referenced page says it is expected in the next 60 days - but doesn't say when the item was posted - at least a month ago. Community Help. Release Notes.

New Contributor.

Request a quote. Technician Console as a desktop application is available for technicians both on Windows and Mac computers. The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click — no browser required. Launch the application via the Windows Start button, a desktop shortcut, or any other preferred method. You may be prompted to log in to your LogMeIn Rescue account.

Technician Console The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared Queue. The Windows and Mac Desktop Apps enables technicians to access their console in one click, so they can provide support faster, without the hassle of a browser. It's the interface through which technicians communicate with Customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion. The applet provides remote Customers with: Interactive Chat and detailed Session History Prompts to permit or deny technician access to all functions File Transfer to the technician Ability to stop Remote Control or disconnect at any time Administration Center This intuitive online interface is used by Administrators to create and assign permissions for other Administrators, technicians, and Groups. Administrators can also create Support Channels — web-based links that automatically connect Customers to technicians — and assign them to specific Groups.

Logmein technician console

Request a quote. A new version of the Technician Console version 7. A new version of the applet for Windows and Mac will also be released customers do not need to do anything — these are automatically downloaded as part of session initiation. Once users update to the latest Technician Console, they will have a vastly improved agent experience when next gen media is enabled, including:. This is an optional update. If there are customers interested or experiencing latency and lag, they can move over to Rescue 7.

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Technician Console. With the new update to version 7. On March 23rd, your Technicians will receive a prompt to upgrade to Technician Console 7. Long story short, they told me this is a known issue and it's affecting some users but not all. Use the same email and password combination you use to log in at the LogMeIn Rescue website. That referenced page says it is expected in the next 60 days - but doesn't say when the item was posted - at least a month ago. GoTo Resolve. Technician Console as a desktop application is available for technicians both on Windows and Mac computers. If you've already registered, sign in. Re: Is the Technician console compatible with Catalina? Last update:.

Request a quote. Technician Console as a desktop application is available for technicians both on Windows and Mac computers.

Sign In Register. Turn on suggestions. Updated by:. Technicians can initiate new sessions or respond to online customer requests waiting in a shared Queue. Click this link to download and install the current version of the desktop app 7. It's the interface through which technicians communicate with Customers and conduct remote support. Search instead for. I have yet to find any solutions and haven't found any other posts with this exact problem. I have personally found better success with 7. The desktop app offers the same set of features as the browser-based version. Do you know why this is happening and what the fix will be? New Contributor. GoToAssist Service Desk. Did you mean:. GoTo Resolve.