Mcdelivery missing item uk

According to Lesley, the order was delivered to her home by Uber Eats, but was missing five items in total — including drinks and apple pies.

Join the discussion and meet other Mumsnetters on our free online chat forum. Just because I'm curious I wanted to ask if anyone else keeps getting struck with missing items from McDonalds when delivered? We've had a crazy horrible week so as a 'treat' we had a McDonalds delivery tonight. We've had a handful since they started delivering in my area around a year ago and thankfully on the whole most were complete the most that was missing was the odd paid for the 20p sauces but now twice we've had a missing Big Mac the other was the full BM meal. Local friends have reported the same - that most are okay but they have had the odd missing item too so wondering if it's a wider thing? Starting to worry that UE will think I'm bulling them up now it's happened again!

Mcdelivery missing item uk

Join the discussion and meet other Mumsnetters on our free online chat forum. I asked where he's delivered and GPS says half a mile away! I've complained to McDelivery and UberEats but they won't help - anyone had this? Screenshot where it says delivery took place. Screenshot length of phone call. Send both to ubereats customer service in an email. My blue bin is defo not half a mile away lol - I'm so mad that they're saying the order was handed to me. I even had a message from driver saying he's too far away. I hope the people who got a free chicken nugget happy meal are happy. I had this and they initially refused to refund for the same reasons. I made an absolute nuisance of myself by repeatedly reporting the order under every category I could, including the driver was rude to me. I also contacted them via Facebook messenger. I did get my money back.

Please report any comments that break our rules. Very very strange!

McDonald's has refused to comment after dozens of complaints from residents in south London about orders arriving with items they have paid for missing. Surrey Comet and Your Local Guardian have previously reported cases where people have ordered food for delivery from McDonald's and not received everything they paid for. The customers have found it difficult to obtain refunds, with fast food giant McDonald's telling them to get in touch with delivery partner Uber Eats about the issue instead. Since reporting on one mum fighting to get a refund after not receiving the food she paid for, and another campaigning for McDonald's to take responsibility after she received three wrong orders consecutively, dozens more McDonald's customers got in touch with us at Newsquest south London to share the problems they had. But, McDonald's still refuses to take responsibility for the issue and said "this would be one that our delivery partners Uber or JustEat would have to comment on" when approached for comment with each complaint detailed out.

McDonald's has refused to comment after dozens of complaints from residents in south London about orders arriving with items they have paid for missing. Surrey Comet and Your Local Guardian have previously reported cases where people have ordered food for delivery from McDonald's and not received everything they paid for. The customers have found it difficult to obtain refunds, with fast food giant McDonald's telling them to get in touch with delivery partner Uber Eats about the issue instead. Since reporting on one mum fighting to get a refund after not receiving the food she paid for, and another campaigning for McDonald's to take responsibility after she received three wrong orders consecutively, dozens more McDonald's customers got in touch with us at Newsquest south London to share the problems they had. But, McDonald's still refuses to take responsibility for the issue and said "this would be one that our delivery partners Uber or JustEat would have to comment on" when approached for comment with each complaint detailed out. Uber Eats apologised for its customer service on these occasions, and said it is working to improve its processes.

Mcdelivery missing item uk

You should complain to the retailer, not the courier, about a missing delivery. This is because your contract is with the retailer, and the Consumer Rights Act makes the retailer responsible for the good condition and safe delivery of your order. Make a delivery complaint. Under the Consumer Contracts Regulations you can cancel orders for most goods bought online from the moment you place your order until 14 days from the day you receive your goods, and get a full refund. There are some items where you don't get a right to cancel. See our step-by-step guide to cancel your online order. Our experts will guide you to the best outcome at a fair price. In the email you informed them of the birthday date and importance of receiving the parcel on time. If the parcel didn't arrive in time for your friend's birthday, you can cancel the order and ask for your money back. When you contact the retailer to complain about the late parcel and request a refund, make your circumstances clear.

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Screenshot where it says delivery took place. Active Watching Add post I'm on Search. McDonald's has refused to comment after dozens of complaints from residents in south London about orders arriving with items they have paid for missing. UE customer services were awful, didn't want to refund me at all cos it wasn't their fault. Subscribe Subscribe. Derek Evans, from Croydon said: "We have ordered three times from mcdonald's using the Uber app and every time something was missing. Yes delete Cancel. Edit comment Cancel. Customise Getting started FAQ's. Since reporting on one mum fighting to get a refund after not receiving the food she paid for, and another campaigning for McDonald's to take responsibility after she received three wrong orders consecutively, dozens more McDonald's customers got in touch with us at Newsquest south London to share the problems they had. My feed I'm on I'm watching I started.

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Report this comment Cancel. I also contacted them via Facebook messenger. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. For desktop support. I don't. Uber eats have always refunded but it's still annoying when your missing the item! Previously, Lesley has made a breakfast order and had pancakes and other items missing, and another order was missing chips and a drink. Please create an account or log in to access all these features. I asked where he's delivered and GPS says half a mile away! My feed I'm on I'm watching I started. An Uber Eats spokesperson said: "We are very sorry that our customer service did not meet our usual high standard on these occasions, and we are working hard to understand how we can improve our processes. Those ads you do see are predominantly from local businesses promoting local services. Thank you so much for this - couldn't sleep this morning so pinged off an email to McDonalds CEO at I even had a message from driver saying he's too far away.