Nbn box flashing red and clicking

Well, I did some digging and found out that there is actually a fix for this issue! If your NBN connection box is flashing and clicking, the first thing you should do is unplug it from the wall.

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Nbn box flashing red and clicking

If you're not sure what type of connection you have, learn more about the different connection types we use. Wait minutes. If it doesn't connect, reset the nbn connection box. If you still have no connection, check that the coaxial cable is firmly screwed in to both your nbn connection box and the wall plate. If none of this works, call us on When restarting, each light should flash as it connects to the nbn network. Once it's connected, all lights should be green. View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more. If you'd like to speak with us in your preferred language, we've got you covered. At Telstra we recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands and waterways across the Australian continent. We pay our respects to the elders past and present. We commit to working together to build a prosperous and inclusive Australia. Skip to main content. Telstra Personal.

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We were able to locate your account using your community details and understand that you've been in touch with our Tech team. They've escalated your case to our Engineering team for further investigation and updates will be given within 24 to 48 hours. View solution in original post. For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage. Check our Service Status page for any known outages.

If you have signed up for an NBN plan , it can be quite frustrating if you are not able to enjoy the recommended internet speeds, let alone get a connection. Slow internet speeds and inability to connect can be due to several factors which might require you to reset the NBN box. One probable cause of such problems is network congestion that tends to occur during particular times of the day. NBN connections tend to slow down in the evenings when more people are at home streaming, surfing, uploading, and downloading large files. As more people connect to the internet, the speeds can decline significantly compared to other periods of the day. By law, service providers are required to disclose their expected internet speeds at peak periods.

Nbn box flashing red and clicking

Is this normal, or is there something wrong with my equipment? Should I be doing something to fix this? The clicking sound from your NBN box, accompanied by red and blue lights, suggests that the device is either undergoing a diagnostic test or is in a fault state. This could be due to several reasons:. Power Cycle : You can try power cycling the NBN box by unplugging it from the wall socket, waiting for about 30 seconds, and then plugging it back in. This can sometimes reset the device and resolve minor issues. Light Indicators: If the red light remains on and the blue light is off, it indicates a connection fault.

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Searching for downstream connection. This light will flash during data transfer. Massive quantities of these die all of the time in storms. I believe these modems remain the property of the NBN, but at the same time I guess they don't care too much about already dead ones. Solid red Offline. Uni-D1 to Uni-D4 light. October Thoughts on the unreleased Tangara audio player. No power supply. Power light. Turn on suggestions. If you're having difficulty with connected devices, restart your devices, gateway and nbn connection box.

It keeps making a clicking sound and the lights are constantly flashing. Can you provide some guidance on what I should do to resolve this annoying problem? Thanks in advance!

Can someone kindly assist please? Flashing amber Device is starting up and installing. Related links. All forum topics Previous Topic Next Topic. We'd be glad to check the status of the lodged fault. If the light is red, contact your phone and internet provider. When restarting, each light should flash as it connects to the nbn network. Well, I did some digging and found out that there is actually a fix for this issue! Use a DMM to work out which pin is which. Regards, Hi I have the same issues, it has been a week that I don't have access to the internet. Restart your nbn connection box and if that doesn't work, call us on Solid green Your nbn connection box is connected and working properly. If none of this works, call us on Telstra Plus. If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection.