Nest offline

I posted this, nest offline, but the thread got locked before I could reply. Apologies, but I can only test this at the weekends. The main point that I believe that is missing is that it occasionally works, which from my point of view is worse than nest offline working and harder to fix.

An "Offline" status in the Nest means that a device is not currently checking in, or has not checked in within the last hour. This indicates one of the following:. If your device is "Offline" in the Nest, first ensure the device is:. If the above conditions are met, this is likely due to a software bug that we are currently working to resolve. In the meantime, you can resolve this issue during your Nest sessions by the following:.

Nest offline

Frequent restarts, unnecessary battery drains, offline status — these are just some of the issues that Nest users run into on occasion. Nest showing offline or as disconnected in the Nest app is one of the most common problems. The Nest thermostat will still work even without the connection to your home or office wireless network. Check out some of the fastest ways to troubleshoot these issues. This should bring your Nest app up to date. Sometimes a missing update is enough to show your Nest thermostat as being offline or disconnected. The Nest thermostat may appear as offline if the battery level is under 3. Note that depending on the type of router you have, the recommended restart process may vary drastically. Usually, specific button combinations are required to perform a safe restart. If you are comfortable with unplugging your modem and router power cords, you can try this as your first solution. Just wait for at least 30 seconds before plugging the cables back in.

The thermostat is not far from the router. It could be your wifi, not the thermostat.

I have four Nest thermostats, but one of them, which just happens to be the oldest one, keeps going offline on the app, this just started to happen about a week ago. It comes back online after I restart it, but it goes back offline a few hours later. I have also checked the power numbers under setting and it shows they are writhing acceptable numbers, so I know what to do next. Thanks for reaching out. Let's see what's going on. I'd love to know more about this and I have a few questions:. I wanted to follow up and see if I could be of any help.

Frequent restarts, unnecessary battery drains, offline status — these are just some of the issues that Nest users run into on occasion. Nest showing offline or as disconnected in the Nest app is one of the most common problems. The Nest thermostat will still work even without the connection to your home or office wireless network. Check out some of the fastest ways to troubleshoot these issues. This should bring your Nest app up to date. Sometimes a missing update is enough to show your Nest thermostat as being offline or disconnected. The Nest thermostat may appear as offline if the battery level is under 3.

Nest offline

If your Nest App is showing your thermostat offline when your thermostat seems to be connected to wifi, this is in many cases due to a low battery level or absence of a power wire. To fix this problem try recharging to your thermostat to at least 3. When the batteries in your Nest thermostat are low, the thermostat will automatically keep disconnecting from the wifi to preserve the remaining charge on the battery so that it can control your system. To resolve this issue, you should charge the batteries in your Nest thermostat if your thermostat relies on batteries. This method also works for my brother in law who was experiencing the same problem. But in his case, this thermostat was powered by the C-wire, so we ruled out low battery issues.

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Regards, Jenelyn. Best regards, Jeran. Follow Us. Number of Views 1. Incompatibility Issues Last but not least, hardware incompatibility can also cause your Nest thermostat to show as disconnected or offline. The only thing I have not tried, is to specifically connect it to my 2g network. Replies are disabled for this topic. Device Status in the Nest Number of Views 9. What a mess! Showing results for. Pat brogan says:. Google Nest Community. I have two more thermostats upstairs on the second floor, which are farther away from the router and those have never gone offline. And now to add to the issue, the display on the thermostat goes into a super deep sleep and it takes fidgeting with it for several seconds to wake it. April 11, at pm.

The most weird thing is other apps can see the thermostat fine; I can still control it with Alexa and my IFTTT routines are still working. We are currently investigating. Go to the Recommended Answer.

June 20, at am. However, if I change he temperature on the thermostat, the app immediately goes orange and updates. You May Like. The Nest thermostat will still work even without the connection to your home or office wireless network. Usually, specific button combinations are required to perform a safe restart. Number of Views 6. Reset Nest Network Settings You can also reset the network on your thermostat. See full bio. When it is offline, it shows as offline in any of my devices, an iPhone, iPad and even on my MackBook Pro, so it's not a device issue for sure. You can also reset the network on your thermostat. I could test the interference with other devices by swapping this thermostat with one of the other thermostats, to see if the issue follows the thermostat or location. I am not a technical person so I have no clue how to fix this off line unable to connect to my Internet issue. Here is a quick how-to on how to do a router reset.