Openreach los red

I was wondering whether anybody here has experienced the same thing around getting their fibre activated. I placed the order on the 1st, the engineer came out on the 15th, openreach los red, but he said there was no light in the box - "you have to call Openreach or your ISP".

If you are fibre customer you might have an Openreach modem or ONT installed. This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. There are several lights on the ONT, when these lights change colour or flash, it means something is happening. Customers will have one of five different types of Openreach modem, they all work in the same way, but the type and number of lights may vary between devices. Learn about what the lights on the Openreach fibre modem mean and what to do if they show that there's a problem.

Openreach los red

If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property usually on the ground floor. Make sure to check that all the cables connecting your ONT to your router are secure and in place. Test an alternative Ethernet cable between your ONT and router if the " Port " light is unlit, but all other lights look to be okay. You can find the steps to setup your router into your ONT here. If you've tried all of the above and still experience a problem, it could be that your router needs some changes to its settings. You can find the steps to setup your router here. If you've done this but still don't have a connection. Contact our tech support team on option 3 after selecting your customer type. Their opening hours can be found here. The ONT has multiple lights on it, here's what they mean; " Power " indicates the ONTs power from the mains: Green if it's powered up Flashing green if it's booting up Off if it has no power. Green if it's connected to the supplier Flashing green if it's making a connection Off if it can't detect the optical cable. Red if there is an external fault detected Off if the line is working without an issue.

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Sign in to get your answer quicker. When I returned home from my vacation I discovered that my Internet WiFi and phone land line are not working. The "LOS" light on the white OpenReach box on the wall has turned red, the "Internet" light on the black Sky rooter is off and the "voice" light is orange. I tried to fix the problem but rebooting the devices, but wasn't fixed. What should I do? This is typically an external fault, and so needs logging with Sky for investigation by Openreach. I have exactly this same problem.

If you are fibre customer you might have an Openreach modem or ONT installed. This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. There are several lights on the ONT, when these lights change colour or flash, it means something is happening. Customers will have one of five different types of Openreach modem, they all work in the same way, but the type and number of lights may vary between devices. Learn about what the lights on the Openreach fibre modem mean and what to do if they show that there's a problem. Fibre optic link to BT exchange is working and recognises your Openreach fibre modem.

Openreach los red

One aspect of the installation is a wall mounted modem known as an ONT — Optical Network Terminal , which goes between the fibre connection outside and your router. This is what it should look like…. Underneath the box, from left to right, are 3 connectors — power, LAN out, optical fibre in, That middle one is the one that goes to your router. Think of LOS as showing a cut in the fibre connection, whereas PON is indicating your connection at the other end of the network. Works for Automattic Inc. Tech geek, international speaker and occasional PC Pro podcaster. Lover of Lego and video games. This site uses Akismet to reduce spam. Learn how your comment data is processed. Very helpful.

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Didn't check anything after that. Another reason. What should I do? F ull install complete no light at cbt checked all ports all saying LOS" Didn't check anything after that. Sent via social media. My team can then set a reminder on the conversation and we'll keep you updated. Turn on suggestions. You're dependent now on openreach pulling their finger out and sorting it, but experience tells us they're hardly open and definitely not reachable. I asked for a resolution date, and I got the 23rd. Community home. Submit your feedback. Check the mains plug is in.

If you're having trouble with your broadband connection there are a few simple checks that could fix the problem straight away, saving you from having to call us. They might also help you avoid paying any unnecessary engineer call-out changes.

Didn't check anything after that. What the lights on your EE Smart Hub mean. The table at the bottom explains what the lights mean. F ull install complete no light at cbt checked all ports all saying LOS" Didn't check anything after that. Wait until light turns solid green. Check physical connection at both ends of the cable. After a few minutes a blue light will show your hub is ready. Please message us through one of our Social Channels. In response to Mark. Optical cable The green optical cable should have been connected by your engineer. Latest news.