Pet valu customer service

If you are not satisfied with your in-store or online purchase, we will happily offer a refund. For unopened products, returned in their original packaging with a receipt within 60 days of purchase, refunds will be issued using the original method of payment.

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future. Contact Pet Valu Customer Service.

Pet valu customer service

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Consumers Call the Most From. Additional Fees.

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A new window will pop up. A new temporary password will be sent to your email address, along with reset password instructions. How long will items stay in my shopping cart? If you log in and add items to your cart, they are saved with our account. The next time you login, they will be still in your cart they are not removed , but availability and pricing will be updated accordingly. Also, if you start shopping as a guest and then log into your account and you had items in your cart, the cart is merged. Are all products in-store available for purchase online and vice-versa? No - we do not carry all product in-store to sell online. We exclude live pets, frozen raw foods. Services are also in-store only.

Pet valu customer service

Orders received by AM local time are in most shipped the day they are received subject to daily order volume and warehouse availability. Orders made online after Friday at AM local time will ship the following Monday. However, please allow up to 2 business days for processing of orders. Pet Valu is still operating and values the opportunity to fulfill your household pet needs. Due to the effects of COVID, our customer service response times may be slower, and deliveries may be delayed. This is automatically applied to your order. Restrictions apply and will be noted during checkout. Orders must be submitted by AM local time for express shipping. Weekend deliveries are not available.

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Pet Valu Help Center: Visit contact page. What happened? There are some exceptions to our policy regarding returns and refunds. Product or Service Quality. Exchange, Refund and Cancellation Policy. Top Reasons of Customers Calls. Companies are selected automatically by the algorithm. Goods returned opened or without a receipt can be exchanged or refunded for a store gift card. Both in-store and online purchases can be returned to your local store for a refund. Rating stats. I agree to TOS Cancel.

We are also committed to providing opportunities to persons with disabilities to access our goods and services and to benefit from our same goods and services, in the same place and in a similar manner as other customers. Providing Goods and Services to People with Disabilities We are committed to providing outstanding customer service.

Goods returned opened or without a receipt can be exchanged or refunded for a store gift card. Please ask an Animal Care Expert if you have any questions. Customer service. To process your return in store, please bring along the following:. We do not guarantee the gender, reproductive ability or temperament of small animals, fish or birds. Rating Details. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm is subject to change in future. For unopened products, returned in their original packaging with a receipt within 60 days of purchase, refunds will be issued using the original method of payment. Layout of Store. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Exchange, Refund and Cancellation Policy.