Shopee change of mind

To join, invited sellers should express their written intent to participate via email or through the opt-in form to their Key Account Manager at least 7 calendar days before the next run.

By Jonathan99 April 12, in General Topics. I have order a monitor I was not too sure about it size, before I made the order I contact the seller and he agree I will be able to return the product in case "change of mind" - which then I did choose to do since the monitor size was too big to my liking. I sent it back to shopee and then shopee decided to decline my return request and are going to ship the monitor back to me - even though I have provided then with evidence that the seller agreed to a return. Don't understand how this has anything to do with Shopee - you claim an agreement with seller not Shopee. You should be in contact with seller I would think. Has seller agreed to the return to Shopee?

Shopee change of mind

By Jonathan99 April 12, in General Topics. I have order a monitor I was not too sure about it size, before I made the order I contact the seller and he agree I will be able to return the product in case "change of mind" - which then I did choose to do since the monitor size was too big to my liking. I sent it back to shopee and then shopee decided to decline my return request and are going to ship the monitor back to me - even though I have provided then with evidence that the seller agreed to a return. Don't understand how this has anything to do with Shopee - you claim an agreement with seller not Shopee. You should be in contact with seller I would think. Has seller agreed to the return to Shopee? Do not believe 'change of mind' is a normal option for returns. It's up to shopee to make the decision - not the seller. Shopee would make decision on wrong or defective item - but if you made an agreement outside the buying platform they are in no way responsible and they say so in terms of service I am sure. I suspect the seller is not as willing as you believe. I don't have the option of getting it back. Did you pay cash on delivery or money up front? If paid by COD shopee does not release the money to the shop until it is confirmed by the buyer and is satisfied with the product.

They will contact the supplier. Your item was probably opened, thus shopee refuses to accept the return for this reason. You may check this via Seller Center or Shopee App as below:.

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Effective 19 March , all products on the platform with certain exceptions will be covered under the Change of Mind COM Return feature. The Change of Mind Return is not applicable to certain product categories. Learn more here. However, sellers can opt to subscribe to the Seller Shipping Fee Saver Programme to enjoy additional cost and time savings. Click here to learn more.

Shopee change of mind

Allowing buyers to simply decide that they made a bad decision and return the product for a refund. No further questions asked. Shipping for the returns will be covered by the seller, who can then claim the costs from Shopee themselves. With that in mind, there is an extensive list of exceptions for this policy. Certain categories of clothes, watches, perishable goods, e-books, and fashion accessories are among the exclusions. This new policy goes into effect on 19 March Products Calculator Search Articles Account.

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Afaik to be able to return an item because of "change of mind", it has to be unopened and sealed. Sign in here. Posted April 14, Create an account or sign in to comment You need to be a member in order to leave a comment Create an account Sign up for a new account in our community. Follow on. Something new find price often times what it should be as too many sellers are there times with same high price in hope you will not check as their high price covers multi pages. See also. I mean now the shop has to sell an already used product to someone else. Q: What are eligible orders covered by the Free Returns Program? Followers 1. By bob smith Started 1 hour ago. I really would not like clients like you. There is no charge using bank transfers - unlike the FS charge I get when using foreign Credit Card on Lazada since they stopped allowing bank transfers. Just now, lopburi3 said:.

To join, invited sellers should express their written intent to participate via email or through the opt-in form to their Key Account Manager at least 7 calendar days before the next run. Below are the 3-month program runs that sellers can join within a year:.

They will contact the supplier. You should be in contact with seller I would think. The following are not eligible for returns of any reason:. Q: Are transaction fees and other seller fees still applied? I mean yes if you send it back right away not if you use it. So in the end they got baht of my money for nothing, will never use them again, will stick with Lazada. Please Log In. Sign up for a new account in our community. Did you clarify with the seller that he will accept the return of an unpacked product? Sellers may terminate their participation in the upcoming run via email or opt-out form submission to their Key Account Manager at least 7 calendar days prior to the last day of the current run.