Sky q viewing card problems

Sign in to get your answer quicker. First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.

When clarifying the exact cause of this problem, we must both take hardware and software factors into consideration. It is really dependent on how the Viewing Card adds up in your configuration to whether it will be detected or not. Next, reinsert the Sky Viewing Card appropriately and update the software. Finally, Reset the Sky Viewing card. The message that constantly appears when you try to access content brought from your Viewing Card indicates a problem. Whether that problem would be with the Viewing Card itself or the Sky Box , is still not yet identified.

Sky q viewing card problems

Now, check the card over for any obvious signs of damage, especially on or around the copper chip. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement. If the card appears fine, you may want to give it a light clean with a lint free cloth just to ensure the contacts are free of dust or dirt. Do not use any chemicals or liquid cleaners to clean the card. Now, switch on the mains power source to your Sky box and leave it on standby for at least 3 minutes. Once you see your Sky box is switched back on using your television set, choose a Sky channel with your remote control. If so, reinsert the Sky viewing card back into the correct slot, ensuring the Sky logo is facing upwards and the card chip is facing downwards. Within a few moments, your Sky channel should reappear and allow you to watch Sky television channels as normal again. This can occur when your box has been switched off for a prolonged period of time or if you have recently replaced or upgraded your Sky digibox and it needs to be repaired to your existing Sky card. If you suspect this is the case, please contact our support team here at SkyCards. Still not sure how to get your Sky viewing card to work? Then watch the video below for step-by-step help. Please Note: if your Sky viewing card needs pairing with your Sky box, do not following the instructions detailed within the video.

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This is a list of my dealings with Sky over the last few weeks for the same problem. The problems I faced stemmed from the fact that my new viewing card had been sent to the wrong address and I was receiving a persistent "Please insert your new Sky viewing card" banner on screen. I discovered we had no Sky, so my wife rang up to ask why. We had been cut off due to not paying our bill apparently. My card details had changed so the payment hadn't gone through. Fair enough, so my wife paid and whilst on the phone she mentioned to the advisor a banner that kept popping up on the screen every 30 seconds or so telling us to insert our new viewing card. My wife informed him that no such card had been received.

Are you seeing one of the below error messages? If you are, check that your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down. If your viewing card is inserted correctly, remove it from your Sky box and then reinsert back into the correct slot, ensuring that the arrows are pointing towards your Sky box and card chip is facing down. If you are still seeing the On Screen Message, you will need to complete a restart on your Sky box. Please contact us for more help. If you are, you'll need to activate your viewing card and pair it to your Sky box. If you've recently inserted a new viewing card, you'll see this message. It should clear within a few minutes. If the message is stuck on screen, reset your viewing card and complete a software update. Are you seeing a different error message?

Sky q viewing card problems

Sign in to get your answer quicker. Hi I'm a Sky account holder for over 21 years but coming to the end of my patience with my current problem. We had issues with our viewing card not being recognised a few months ago and was issued with a new card. Then we started having similar issues with the card to the point this week we were sent a new Q box. This arrived a few hours ago, I've followed all the set up procedures including the software updates. Then I got to the pairing of the viewing card, and guess what the new box doesn't recognise the view card as being in the slot. I've cleaned it and replaced it dozens of times and still no joy. So I've a new box and a few months old replacement card and still the problem hasn't been resolved.

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Eject the Viewing Card. Note : In case the Sky Viewing problems are persistent, keep reading! An hour wasted on the phone to Sky. If it has popped out enough to remove it is not located correctly. If nothing worked so far, then Resetting your Viewing Card is the only way out of this. Everytime I needed to speak to them bar one occasion I couldn't get anyone to deal effectively with my problem, not helped by language barriers as I never seemed to get anyone from Tech who spoke English as a first language. Navigate to Setup. Skip to content. Sky problems are driving me mad. So now I have channels , plus some Freeview ones that I wouldn't watch on my deathbed. They said that in the meantime they could send through a signal to the card in my machine at which point I gave them the card number so the banner would be gone within 24 hours.

Sign in to get your answer quicker. Over the last few months my Sky Q box intermitantly stops recognising the viewing card. In that time I have had the box replaced, the sky card replaced and for about a month no issues but come home this evening and once agin the viewing card is not being recognised.

I was told, yet again signal was sent to the wrong card number. Another phone call was made and along with the annoying 'Insert your new card' banner was another one saying 'No authorised card is inserted'. It will flush the entire profile of the card that has been created in the system and reload all of the data. If you've recently inserted a new viewing card, you'll see this message. Grab a hold of the cable and connect it back to your box. Navigate to activatemychannels. Search instead for. Push it gently fully in and you should feel a slight click when it is engaged. My wife informed him that no such card had been received. Replug the box back into the power outlet. My card details had changed so the payment hadn't gone through. Sign In. Showing results for. The problems I faced stemmed from the fact that my new viewing card had been sent to the wrong address and I was receiving a persistent "Please insert your new Sky viewing card" banner on screen.