The lott contact number

Before you get in touch, you may find what you're looking for here in some of our frequently asked questions.

The Lott App delivers all your favourite lottery games into the palm of your hand. Whether you want to enjoy the convenience of purchasing your tickets online, or check results of your tickets purchased in-store, The Lott App lets you play your way. Originally called Tattersall's, Tatts Group has been in the Australian lottery business for more than years. For more information visit us at the Lott website. Need Help? For assistance with using our app or accessing your account, our Customer Support Team is available on between am and pm Monday to Saturday and am and pm Sunday AEST.

The lott contact number

All of the information you need to help you play online is available on our website. For players, very little will change immediately. If you want to know more about Allwyn, please visit the Allwyn website. If I win a prize from a ticket I bought before the operator changed, will I still get my prize? Yes, of course! All tickets purchased through a National Lottery retailer or online will still be valid as long as they are claimed within days after the day of the draw. For more information, visit our How to claim page. There will be no changes to your online account or the way you play National Lottery games on our website and app. As the new operator of The National Lottery, Allwyn will now be handling your personal data — which will remain protected to the same high standards and is processed in accordance with the ways set out in The National Lottery Privacy Policy. As custodians of the National Lottery, we are committed to following industry best practices to ensure your data is stored safely and securely, as well as protecting the confidentiality, accuracy and availability of the information we collect about you. To find out more, please read our Privacy Policy. No, the transfer of your Direct Debit from Camelot to Allwyn has been done automatically and will come into effect from 1st February If you would like more information on Direct Debits, please go to our Direct Debit guide. You can now sign in using your email address instead of your username. If you still haven't received an email, please double check the email address as it may have been entered incorrectly.

How do I close my account?

Questions we are often asked. If your question is not addressed in our FAQs, please feel free to email us: support lotteryoffice. Winnings from our lotteries are not subject to Australian taxes, although winnings from some matching overseas lotteries are taxed by the local government. These taxes are deducted from any relevant prize before we can collect it. Winners receive the exact same amount that we collect from the matching overseas lottery.

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The lott contact number

We collect your personal information when you email us. For retail Keno customer enquiries in South Australia, please call Send us an email. Send Daniel an email. Send Nicholas an email. Send Rick an email. Send the team an email. The Lottery Corporation takes its obligations under the Privacy Act, and its commitment to its customers under our Privacy Policy, very seriously. As a result, The Lottery Corporation cannot release customer information unless a customer consents to the release or it is legally compelled to do so.

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If you wish to make a complaint or give feedback please email customersupport thelott. These games are now being managed by Allwyn as the new operator of The National Lottery. How do I set up a Direct Debit? Contact us. If you play online: If your query relates to playing Lottery Games online, please call the online support team. No - that would be easy. When you're finished, scroll down and just beneath the Your address field, you will need to enter your National Lottery account password to make any changes. If you have checked, are using the latest browser versions, and still experiencing an issue, please give us a call. You can access information about our business in accordance with the Freedom of Information Act. We need to speak to you to fix this. We have a page dedicated to giving all the latest draw games results. When you win 2 numbers on the draw you are automatically given a free Lucky Dip entry for the next draw. I am having issues with the app on my Android phone. Once our Winner Services team receives your original ticket, they will check it to confirm that it was a match 2 winner and whether the free Lotto Lucky Dip ticket was a winning ticket too.

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If one has a weekly limit set and you buy several tickets and exceed your limit- the app decides which tickets to keep and which to dump. Where can I view my Direct Debit play slips and payments? If you have checked, are using the latest browser versions, and still experiencing an issue, please give us a call. In the meantime, you can play up to 8 draws in advance when playing online. To withdraw your funds from your account: Tap your wallet balance. You can save favourite numbers, which is useful. By Email First Name. Suggestion: Please access your National Lottery account to check if any of the above may apply and complete any required actions e. Why have you taken money for an Instant Win Game and given me a result when I haven't actually played? QR code ticket scanning By downloading and using our app Apple or Android on your mobile device, you can scan the QR code printed on your tickets for instant results, using the 'Scan ticket' button on the App home page. Questions we are often asked. Web notifications appear on your screen while browsing.