Virgin media problems

Simply test your broadband service, and if we find an issue we can help with a fix online.

Check if Virgin Media is down in your area, or if the fault is with the Virgin Media services in your home, by tapping the link below. There are two ways to check for issues in your area that might be causing problems with your Virgin Media services. There are no Virgin Media network issues affecting services in your area. If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page. Billing Change my package My current package Email Home move. Service status Help Account settings. Help Virgin Media Service Status.

Virgin media problems

Here are some of the most common, and some things to look out for. Loose cables Check that the cable connections between your TV, TV box and the wall socket are nice and tight. A loose connection could result in poor TV reception. If the picture quality is still poor, the problem could be with your TV. Take a look at your broadband speed with our broadband speed checker. There are also ways to fix slow internets issues If the issue is with your WiFi, you can always connect your TV to the internet using an ethernet cable. This will give you a connection that is generally faster and more stable. First, turn your TV box off at the wall. Make sure your TV is in standby mode. Check all cables are tightly connected between the back of the box and your TV. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too.

Retuning your TV can help find them. Other common WiFi hiccups could be caused by WiFi signal strength, which is affected by the set up in your home.

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Virgin Media customers are threatening to quit for alternative internet providers after the telecoms provider apologised for outages which plunged thousands offline on Tuesday morning. Customers complained not only about the break in their internet connections but about frustration with the customer service they had received, too. However, the issue did not last for long enough for customers to be issued with automatic compensation. However, this only kicks in after customers have experienced two days of disruption. The telecoms provider said at around A small surge in the number of outages reported at 6am dropped off again before midday. Issue reports have near-flatlined since. On that note, we will be pausing our live updates. Virgin Media has stopped working for thousands of users around the UK, leaving customers without access to internet services.

Virgin media problems

Virgin Media has gone down again for many customers just hours after the internet service provider apologised for outages which plunged thousands offline. Problems first started at around 2am, according to data from Downdetector , a site which tracks outages. At that point, there was a big spike in reports to the website of problems with Virgin Media, with another peak coming at around 7am.

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You can use our clever service status tool to check for service outages in your postcode which may be causing Virgin broadband problems and internet issues. Billing Change my package My current package Email Home move. Head to our service status page, and search using your postcode and last name or sign in to your My Virgin Media mobile app and head to Service Status. Having internet problems could be down to a local issue in your area. Make sure your TV is in standby mode. Retune your TV Channels can move around and get lost on your planner. Make sure that all the cables coming into and out of the Hub are plugged in firmly, and check the cables are connected properly at wall sockets, too. Test my broadband. The best way to do this is to switch it off at the wall, wait 30 seconds, then turn it back on. Is Virgin Media down in my area? Loose cables Check that the cable connections between your TV, TV box and the wall socket are nice and tight.

Provider said most problems were resolved but customers reported continuing glitches with internet, phone and TV. Downdetector , which tracks outages, said around 50, people had reported problems with their services at one point, with the glitch first noticed by some customers shortly after 1am BST.

The Virgin Media Hub lights can tell you a lot about its status. Understand what the lights mean on the WiFi Hub. Now turn on the TV box at the wall and wait minutes for the box to reboot. In this article. This will give you a connection that is generally faster and more stable. Service status Help Account settings. There are a few reasons why your connection might be having problems. There are also ways to fix slow internets issues If the issue is with your WiFi, you can always connect your TV to the internet using an ethernet cable. Reasons for internet connection problems. Retune your TV Channels can move around and get lost on your planner. There are no Virgin Media network issues affecting services in your area.