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Discover what our all-in-one IT solution can do for your business. Try free. Learn how to download and install the GoToAssist Expert desktop app from various browsers. When you download the GoToAssist Expert desktop application so that you can host support sessions , an installation package including the GoTo Opener application will be downloaded onto your computer. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed. These instructions apply to Windows agents only. Additionally, you can view the System requirements for agents.

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If needed, click Start Session in the browser window to restart the download.

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Discover what our all-in-one IT solution can do for your business. Try free. The GoToAssist Customer desktop application can be downloaded onto a customer's computer to enable agents to connect to them via attended or unattended support sessions, which includes the following:. Additionally, customers have the option to download the GoToAssist Customer Attended Standalone application to join support sessions, and the same GoToAssist Customer toolbar will appear. Learn more.

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Discover what our all-in-one IT solution can do for your business. Try free. Setting up unattended access on a customer's computer or server allows you to access their computer when the customer is not sitting in front of it, enabling you to provide unattended technical support at any time. Computers that have unattended access set up are known as unattended support computers. By setting up unattended access, the GoToAssist Customer desktop application will be downloaded on the customer's computer, and the computer will be listed in the Inventory and on the Dashboard and Devices pages. With security in mind, unattended access cannot be set up without permission from your customer. See Start unattended support sessions for more information about connecting to unattended devices. Access to the Unattended Support feature including those described here is dependent upon your user group settings or your individual user settings , which are set by your administrator. Does your version look different? This method requires the customer to be physically present at the computer during the setup process.

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We are currently experiencing an unplanned outage for this product. This application is a download only i. While both applications provide the same ability to join a support session, the differences between these two apps are based on how they become introduced to a customer's computer, and how they behave once they appear. On your Dashboard , click Start session. Learn how to download and install the GoToAssist Expert desktop app from various browsers. View Service Status. By running this installation package and leaving the applications installed, you will be able to quickly and easily start sessions and re-install the application, if needed. However, if the agent attempts to upgrade the session to run as a service while in session, the customer would be required to enter admin credentials. Install instantly Go to www. The web browser will automatically launch the GoToAssist Opener.

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Download and run the app You can download the GoToAssist Customer Attended application as follows: Note: This application does not require administrative rights to use. Does your version look different? Article last updated: 27 September, This application is required to install and launch the GoToAssist Expert desktop application. If prompted by User Account Control, click Yes. It must be installed on your computer, even if the GoToAssist Expert application is already installed. We are currently experiencing an unplanned outage for this product. The web browser will automatically start the GoToAssist Opener app, which will then launch the GoToAssist Expert desktop application or install it again, if needed. Note: If you remove the GoTo Opener application at a later time, you'll need to go through the entire download process each time you start a support session from the web app. It can be launched only from the location where it has been saved. Try free. Save the executable.