Xbox marketplace refund

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Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below.

Xbox marketplace refund

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page. Open Order history. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days. Depending on the bank, it can take a few days to process the refund. Note: If you don't see a refund, that is because you cancelled your subscription outside the refund eligibility period. You can check the status of your return or exchange on your Microsoft account Order history page. You can check the status of your refund on your Xbox order history page. For pre-sales support, or issues with purchasing, contact Sales support. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Microsoft subscription benefits.

For more info, go to:. Microsoft protects community members from financial fraud by securing account info and ensuring that players buy only from trusted retailers.

Home Home. Digital Game Purchase Refund Terms. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds. Help with giving digital games as gifts.

The Xbox ecosystem features thousands upon thousands of games, DLC and in-game purchases, apps, subscription services, and more, all of which are available to players and provide endless ways to have fun. There are times, however, when a purchase doesn't pan out as expected. If the game or game purchase is broken and doesn't work, doesn't deliver what it promised, or simply doesn't appeal to the purchaser, Microsoft provides methods with which players can seek a refund or cancellation. Even the best Xbox games can be refunded if you have reason. Players may not always have these options available to them there are rules and requirements in place to prevent abuse , but players can often get refunds or easily cancel unwanted subscriptions straight from their Xbox console, or through their Microsoft Account online. Here's everything you need to know about requesting refunds for Xbox games, game purchases, and subscriptions. When investing in the expansive Xbox ecosystem, it's inevitable that mistakes will eventually be made. A product may be bought that doesn't work as planned or is genuinely broke like Cyberpunk on consoles at launch ; you may make a purchase and then realize you bought the wrong thing or made a mistake; a child or another Xbox user in your household may accidentally make a purchase from your account; and any other reason that would lead you to pursue a refund from Xbox and Microsoft.

Xbox marketplace refund

Contribute to the Xbox forum! March 14, March 11, Hey gamers! Are you experiencing a problem with a specific game? When you open the page, go to the "Help with games" section in order to find the right path to look for help. Additional information on Game support can be found here: How do I get the right game support?

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Clear instructions. If there are additional terms shown when you purchase your subscription, those terms may be different and will apply to your purchase instead of the standard terms. If contact us isn't working the way you expect, try the disability answer desk option on this page. Yes No. Microsoft Tech Community. If it appears refunds are being abused, we reserve the right to stop offering them except where legally required. Available for the last subscription charge. In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. Accessibility center. Your feedback helps us continually improve your gaming experience. Microsoft Services Agreement. For more info on our stance on fraud, and the terms included in the Microsoft Services Agreement, go to:. If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at:.

Home Home. Request a refund for digital games. Questions about a refund email?

Questions about a refund email? Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Important Most refund requests outside of the cancellation process are not eligible for a refund. Disability answer desk Accessible help and resources to get your Xbox questions answered. To learn more about requesting a refund, go to:. Yes No. Not enough pictures. Microsoft Services Agreement. Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund. Any more feedback for Microsoft?