Xbox refund

Purchasing games digitally is becoming far more common, as it's very convenient.

Home Home. Xbox subscription cancellations and refunds. You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded. In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:.

Xbox refund

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. You can request a return or exchange on your Microsoft account Order history page. Open Order history. For detailed information about return and refund policies, see Microsoft Terms of Sale. When you make a qualifying return, we'll credit the full amount, less the original shipping and handling charges. Refunds are generally processed within 3—5 business days after we receive your item and find it eligible for a return. Refunds are applied to the original payment option. Return labels expire after a certain time, contact Sales support for assistance. In Australia, this return information does not affect any remedy you may have under the Australian Consumer Law. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, please wait a few days. Refunds are generally processed within 3—5 business days and are applied to the original payment option. Microsoft will not accept returns of purchases of Microsoft products or other products purchased from another retailer.

For single-use items like consumables and in-game currencyxbox refund, your request is likely eligible only if the consumable was not redeemed or used.

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page.

After all, no one should have to settle with buying a broken or unfinished gaming experience. Thankfully, Microsoft does have refund policies in place to help take the sting out of such a purchase, and help you and your wallet rest easier. The ever-popular PC platform allows you to refund a game within 14 days of purchase, so long as the title has been played for less than two hours. If these criteria are met, Steam will usually authorize the refund even if the reason is dissatisfaction with the product. On Xbox, digital purchases are usually considered final. In rare cases, such as with the bug-ridden launch version of Cyberpunk , Microsoft will relax its rules on refunds. However, this is only if the company deems a product not fit for purchase. For an Xbox refund, the product must be demonstrably faulty, or purchased either by mistake or by someone else accessing your account. Examples of eligible refunds include not being able to launch the game from the dashboard, severe bugs or glitches rendering a game unplayable, or - as mentioned - purchasing the wrong game or version of a game , or a third-party buying the product without your consent. Cancelling a pre-order is thankfully much simpler.

Xbox refund

Games are a wonderful thing, but sometimes they fail to live up to expectations, or in some situations, are downright broken. To no surprise, you'll probably be looking to refund the game if you hit this wall, but unless you know what to do, it's not as simple as you may expect. To start, there are some important terms and conditions worth noting. As stated on the Xbox Support page, most purchases are not eligible for a refund after 14 days. There's been a few exceptions to this rule, with titles such as Cyberpunk , but for the most part, you have a day window. Another important bit of information to know is that submitting a request does not guarantee a refund, so while this guide will point you in the right direction, Xbox has every right to refuse your refund. Along with game and media purchases, you can also request an Xbox subscription refund.

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What Microsoft counts as significant playtime is unclear. Need more help? If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. To simplify things, this guide will cover everything there is to know about refunding a game on Xbox and other valuable tidbits. For more info, go to:. Too technical. When seeking a refund from Xbox for any purchase, understanding the steps involved is crucial. Microsoft Store and billing help. Pictures helped. Explore subscription benefits, browse training courses, learn how to secure your device, and more. The conditions may differ, however, if a game like Cyberpunk has special refund guidelines due to extraordinary circumstances. Thank you! Thankfully, if you buy an Xbox game digitally and regret it, Microsoft does allow you to ask for a refund. Request a refund for digital games. Yes No.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support.

With hardware like an Xbox console, returns for a replacement or refund can be made for defective products. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. For pre-sales support, or issues with purchasing, contact Sales support. Thank you! To do so, follow these instructions. What's covered under digital game products. This section guides you through the Xbox refund procedure, including how to submit a refund request, how to track it, and how to cancel orders if needed. Choose the subscription that you want to manage, and then follow the steps to cancel. Any more feedback for Microsoft? Not enough pictures.