Xbox request refund

When you request a refund for something you purchased from Microsoft Store, you can track its status xbox request refund. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below.

Home Home. Questions about a refund email? To check your purchases, see:. Request a refund for digital games. You made the purchase less than 24 hours ago. It might take a few hours for new purchases to appear in your list. If you have the order number for your purchase, you can submit a refund request.

Xbox request refund

Home Home. Digital Game Purchase Refund Terms. Sign in to Xbox on your device. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds. Help with giving digital games as gifts. Pre-order Xbox digital games in the Microsoft Store. Microsoft Store Terms of Sale. Statement of Values. We commit to clearly communicating our policies and making our processes simple and easy to understand. Your feedback helps us continually improve your gaming experience. Let us know the reason for the refund request so we can best improve. Refund Eligibility. We provide Digital Game Product refunds as part of a consistent and reliable buying experience.

We commit to clearly communicating our policies and making our processes simple and easy to understand. You can start the refund request process for any Digital Game Product by signing in to the account that made the xbox request refund at the page link below. Available for the last subscription charge.

Home Home. Xbox subscription cancellations and refunds. You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded.

The Xbox ecosystem features thousands upon thousands of games, DLC and in-game purchases, apps, subscription services, and more, all of which are available to players and provide endless ways to have fun. There are times, however, when a purchase doesn't pan out as expected. If the game or game purchase is broken and doesn't work, doesn't deliver what it promised, or simply doesn't appeal to the purchaser, Microsoft provides methods with which players can seek a refund or cancellation. Even the best Xbox games can be refunded if you have reason. Players may not always have these options available to them there are rules and requirements in place to prevent abuse , but players can often get refunds or easily cancel unwanted subscriptions straight from their Xbox console, or through their Microsoft Account online. Here's everything you need to know about requesting refunds for Xbox games, game purchases, and subscriptions. When investing in the expansive Xbox ecosystem, it's inevitable that mistakes will eventually be made. A product may be bought that doesn't work as planned or is genuinely broke like Cyberpunk on consoles at launch ; you may make a purchase and then realize you bought the wrong thing or made a mistake; a child or another Xbox user in your household may accidentally make a purchase from your account; and any other reason that would lead you to pursue a refund from Xbox and Microsoft. Microsoft makes the process of refunding Xbox games and game purchases easy, but that doesn't mean there aren't any restrictions on using the service. Here's what you need to know before requesting a refund for an Xbox purchase:.

Xbox request refund

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. If you have purchased Microsoft or Office, learn how to download or install Microsoft or Office. If you cancel a subscription in the following countries, you may be entitled to a prorated refund. Any subscription length - Canada, Israel, Korea, and Turkey. If you purchased a product or service from another organization, contact them to inquire about returns or refunds. For detailed info about the return and refund policy, see Microsoft Terms of Sale.

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Protection of your account and payment information is important to us. Microsoft Store and billing help. Microsoft Store Terms of Sale. You can start the refund request process for any Digital Game Product by signing in to the account that made the purchase at the page link below. You can check the status of your refund on your Xbox order history page. Fortunately, all is not lost, as Xbox owners who have made digital purchases can get a refund on a game. Microsoft Store More You have multiple accounts. Not all refund requests are accommodated since they are investigated case-by-case. When you request a refund for these products, and depending on the purchase or content type in determining refund eligibility, we consider a variety of factors like time since date of purchase, time since release, and use of the product.

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Related topics. We commit to clearly communicating our policies and making our processes simple and easy to understand. Microsoft Store Microsoft account Microsoft account dashboard More You have multiple accounts. Refunds are generally processed within 3—5 business days after we receive your item and find it eligible for a return. Microsoft Store Terms of Sale. Didn't match my screen. Submit feedback. Not all subscriptions are eligible for a refund. Consumer and Regulatory Information.