Xbox store game refund

Home Home. Digital Game Purchase Refund Terms. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below.

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below.

Xbox store game refund

Xbox Owners have the option to buy Xbox games from physical stores and return them if they are unsatisfied. However, returning games is not an option for those that own the Xbox One S or the Xbox Series S since they rely entirely on digital purchases. Fortunately, all is not lost, as Xbox owners who have made digital purchases can get a refund on a game. While it may seem complicated, it is actually pretty straightforward. To simplify things, this guide will cover everything there is to know about refunding a game on Xbox and other valuable tidbits. When a refund has been approved, Microsoft will return the money in a few business days on the same payment method that was used to purchase the game in the first place. As mentioned above, getting a refund is not complicated, but certain criteria must be met for success. To refund a game on Xbox:. It is worth noting that Microsoft will deny refund requests if they conclude the system is being abused. Additionally, refunds do not apply to all games, including:. While this guide has covered everything there is to know about refunding a game on Xbox, users can get more information from the Digital Game Purchase Refund Terms section on the Xbox support page. Not all refund requests are accommodated since they are investigated case-by-case.

Xbox Owners have the option to buy Xbox games from physical stores and return them if they are unsatisfied.

Purchasing games digitally is becoming far more common, as it's very convenient. After all, who can be bothered to go to a store to get a game or order one online and wait for delivery? With digital games, you can make the purchase right from your console. The downside of this is how easy it is to make impulse buys. Thankfully, if you buy an Xbox game digitally and regret it, Microsoft does allow you to ask for a refund.

Games are a wonderful thing, but sometimes they fail to live up to expectations, or in some situations, are downright broken. To no surprise, you'll probably be looking to refund the game if you hit this wall, but unless you know what to do, it's not as simple as you may expect. To start, there are some important terms and conditions worth noting. As stated on the Xbox Support page, most purchases are not eligible for a refund after 14 days. There's been a few exceptions to this rule, with titles such as Cyberpunk , but for the most part, you have a day window. Another important bit of information to know is that submitting a request does not guarantee a refund, so while this guide will point you in the right direction, Xbox has every right to refuse your refund. Along with game and media purchases, you can also request an Xbox subscription refund. Thankfully, you can sort it all out via Xbox Support. You may or may not know, but you can also purchase physical items via your Xbox - even a new console! As with anything though, sometimes electrical goods just don't work, or worse yet, arrive damaged.

Xbox store game refund

After all, no one should have to settle with buying a broken or unfinished gaming experience. Thankfully, Microsoft does have refund policies in place to help take the sting out of such a purchase, and help you and your wallet rest easier. The ever-popular PC platform allows you to refund a game within 14 days of purchase, so long as the title has been played for less than two hours. If these criteria are met, Steam will usually authorize the refund even if the reason is dissatisfaction with the product. On Xbox, digital purchases are usually considered final.

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For more info on resolving this issue, visit:. Available for the last subscription renewal charge for subscription terms greater than one month. Otherwise, the new price becomes effective on your next billing date. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally required. For detailed information about return and refund policies, see Microsoft Terms of Sale. Learn more. The two main factors that can affect the success of your refund request are as follows:. For detailed info about return and refund policies, see Microsoft Terms of Sale. Select My Microsoft account , and head down to your Order history. If there are additional terms shown when you purchase your subscription, those terms may be different and will apply to your purchase instead of the standard terms. To learn more about preventing unexpected Xbox purchases, go to:. Need more help? To download already purchased apps and games, go to your Order history. Account Protection. Return labels expire after a certain time, contact Sales support for assistance.

The Xbox ecosystem features thousands upon thousands of games, DLC and in-game purchases, apps, subscription services, and more, all of which are available to players and provide endless ways to have fun. There are times, however, when a purchase doesn't pan out as expected. If the game or game purchase is broken and doesn't work, doesn't deliver what it promised, or simply doesn't appeal to the purchaser, Microsoft provides methods with which players can seek a refund or cancellation.

Pre-order Xbox digital games in the Microsoft Store. As mentioned above, getting a refund is not complicated, but certain criteria must be met for success. To download new games, open Microsoft store. Clear instructions. Choose where you want to search below Search Search the Community. Cancel your Xbox subscription on the web. Not enough pictures. Microsoft Tech Community. Ask a new question. Thank you! For pre-sales support, or issues with purchasing, contact Sales support. To download already purchased apps and games, go to your Order history. If your refund was successful, you will see Refunded next to the game title. Yes No.