Heritage parts town

Real OEM replacement parts for restaurants and commercial kitchens.

Please enter the name by which you would like to log-in and be known on this site. Please enter a password for your user account. Note that passwords are case-sensitive. Remember Me? Results 1 to 14 of Thread Tools Show Printable Version. As you may know, Heritage and Parts Town have merged.

Heritage parts town

Print catalogs detailed the thousands of parts carried, and orders were taken by phone and fax. Over the ensuing years, we have partnered with Parts Town to modernize its operations, leverage new technologies, and transform its business model. These actions have led Parts Town to become the largest and most comprehensive OEM parts supplier in the industry. Bolstered by our efforts, Parts Town has enjoyed 20 percent year-over-year growth for more than a decade. As the company grew, it became consumed by a new set of technical challenges, including a greater volume of site traffic and a desire to expand into international markets; it also wanted to leverage the data and web properties of its largest competitor, Heritage Foodservice Group, which it purchased in fall At the beginning of our partnership with Parts Town, we built the company a first-of-its-kind site that automated ordering. In the ensuing years, we augmented that site with innovative technologies such as PartSPIN degree imaging, PartsIQ real-time analytics, interactive Smart Manuals, and search functions based on serial number, manufacturer, and model—resources that stoked customer loyalty and drove market share. This pivot needed to include a more robust and flexible ecommerce platform that would accommodate multiple websites. The platform would handle the increased site volume and more sophisticated user requirements effortlessly while affording Parts Town the flexibility to quickly customize new digital destinations, such as Canadian and Mexican versions of its site which Astound launched in and , respectively. It also allowed Parts Town to migrate their newly acquired American and Canadian web properties——formerly owned by Heritage——to its platform, laying the groundwork for a unified database that would be leveraged for marketing and sales purposes. While retooling the UX and visual design of these new properties, we also optimized their content, adding resources that aligned them more closely to the Parts Town brand. We built the Parts Town database in to expand its distribution network and allow for local pickup of items.

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They shared our ambition for the business and brought meaningful resources to bear in helping make that vision a reality. With a commitment to customer service and innovation, and an industry-leading e-commerce platform, Parts Town had become one of the fastest-growing OEM parts distributors to the foodservice industry in North America. CEO Steve Snower believed there was significant opportunity to further accelerate growth — both organically and through acquisitions — and sought a financial partner that would bring experience in technology-enabled distribution and services as well as the resources necessary to help realize his vision for the business. The company continues to innovate and works every day to delight customers and support its more than manufacturing partners. The Portfolio Company Executive quoted herein did not receive compensation for any statements regarding Summit Partners. However, since Parts Town is a former portfolio company of Summit, this individual did receive general compensation in connection with his employment by the company.

JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser. From the very start of our business, the products we have stocked and sold have been led by our customers, who we are proud to say, are our friends. Watercooled VW parts, specifically Vanagon, Eurovan and Rabbit Mk1 and Mk2 Golf parts were added to our range around securing our position as one of the largest independent classic Volkswagen parts suppliers on the planet. Today we list over 25, parts for more than 30 different Volkswagen models and at least 15 different classic and modern Porsche models. Coming at our business from the perspective of an enthusiast has served us well. We choose to sell parts that we would use ourselves, and customers value our detail and honesty when it comes to the descriptions and product photographs we provide.

Heritage parts town

Partnership brings together two high-growth, innovative organizations to strengthen OEM parts distribution capabilities around the world. Financial terms were not disclosed. This combination brings together two high-growth, innovative organizations to further enhance the availability, delivery and overall experience of finding and buying genuine OEM parts for service companies, restaurants and institutional customers in the United States, Canada and around the world. This performance has been driven by focusing on industry-leading customer service, manufacturer relationships, company talent and culture, and digital transformation. Snower will lead the combined organization and partner closely with McDonough through the integration. This combination will help field-service organizations serve their customers faster than ever before, improving equipment up-time and performance. As we join our extraordinary team members together, we will keep innovating to make finding and buying foodservice equipment parts easier than ever. Increased inventory availability, faster delivery, better data, and constant innovation add value to the entire supply chain.

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Its Serial Number Lookup tool uses model serial number level detail from a variety of foodservice equipment manufacturers to create a more precise search and order process for buying replacement parts for commercial kitchen equipment. I've been working on a very old convection oven. Then, a minute later, I hear the line click and I hear noises in the background. Haha thanks the only thing absorbent is the suction on ones cash flow. Errors The following errors occurred with your submission. Email Address: Please enter a valid email address for yourself. Get the Latest from Summit Partners. This combination will help field-service organizations serve their customers faster than ever before, improving equipment up-time and performance. I asked to be transferred to my old sales rep's extension. I've never used Parts Town. It was someone with Parts Town claiming she is a representative for the Business Development Team, she is calling because she learned that I was having some issues making a purchase, she is calling to help resolve those issues and she is calling because she wants me to have the same great customer service experience with Parts Town that I had come to expect with Heritage Parts. Any suggestions?

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First Name. Password: Confirm Password: Please enter a password for your user account. Parts Town is the leading distributor of genuine OEM original equipment manufacturer foodservice equipment parts. I opened a chat window on their website inquiring about the tax and shipping charges. Posting Quick Reply - Please Wait. After having issues in the past and having our account frozen at times due to haggling between our AP and vendors AR over in some cases literally pennies, I finally just started fudging my purchase order requests and include the full tax rate in my line item pricing. Always a joke of a discount and absorbent pricing to boot. The company continues to innovate and works every day to delight customers and support its more than manufacturing partners. I haven't been able to order anything for about a three weeks. Parts Town Announces Recapitalization. VTP99 liked this post. User Name:. If you answer yes, be prepared to show documentation. Hopefully, it all works out or I may be ordering used parts off of eBay before it's all said and done. We will bring the best organization together, honoring our commitment to genuine OEM parts and to delivering an extraordinary experience for our customers.