How to remove a line from att

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Tuesday, May 31st, PM. He shouldn't be able to buy a phone on your account unless you allowed him access. If you did, remove the authorization, change passwords etc. If he is not under a contract or Next installment, you can cancel the line with no ETF or balance due. Sorry to say but you don't have many options. As the account owner you are responsible for all lines and charges on your account.

How to remove a line from att

Thursday, January 20th, AM. I have been trying to remove 2 lines for at least 2 years and they never do it why? You can use the key words 'cancel service' when you reach the robot phone tree and you will be transferred to the loyalty department where you can tell them which phone number you would like canceled off of your regular monthly bill. Make sure you provide them with the correct phone numbers that you want canceled. You must be able to prove you have the authority to cancel by knowing your security passcode. As someone who used to work in the department it used to be called Retention; it's called Loyalty now that cancels service, I can assure you it's quite easy. When the rep answer, ask for cancel the line. They will verify your passcode and likely ask why and perhaps make various offers to change your mind. If none of those offers make a difference, be firm but polite in insisting the line be canceled. They will ask when and maybe give some explanatory information such as the fact that the cancel is effective the last day of the billing cycle and the you will be charged as such. Again, if nothing appeals to you, simply firmly, but politely decline. I will add that you should check your account at the beginning of the next bill cycle to make sure that these lines have been removed from your account.

But she transfers me to the first person I was trying to get - a technical support person.

Monday, February 6th, AM. I clicked on the device and selected Options. I filled out the form and submitted it. There was a pop-up to ask if I really wanted to cancel this device. I chose Yes, and then another one that asked if I was sure I wanted to cancel it.

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How to remove a line from att

Wednesday, September 27th, PM. For a line of service, tablet, or wearable, here are a few things to consider:. Contact us by chat or phone , or:. For Illinois and New York wireless accounts only: If you ordered service online, you may be eligible to cancel that wireless service online at att. Get details on canceling.

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I have been having a lot of problems with a person who is sharing my line and I would like to remove him from my account but I was told that he would have to sign a transfer of service form? Wednesday, July 19th, PM. Like Comment Follow Share. There is no way to cancel a line on any service provider, without calling the service provider. Cancelling your home service early may also incur penalties. Trending Articles How to. The phone was recently replaced by insurance and was stolen, you want to blacklist it and are trying to track it. I must have been unknowingly using the option under the add-on - where I thought I was canceling the phone. Popular Categories. There is no termination fee. Ask a question. Monday-Friday : 6 a. Please log in with your username or email to continue.

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And I was not being abusive or anything. Hi there, bbethb. Not Helpful 6 Helpful 8. What if the person had damaged the phone twice and had no insurance so I'm still liable?? How do I pay my bill online? Trending Articles. Internet Call Tags app. Not Helpful 4 Helpful Was paid in full when you bought it it was not purchased on an installment plan. Did this help you?