Plusnet email problems

Change package. Change call plan.

I can receive my main e-mails with out issue, its the additional mail box thats causing problems. I'm stumped, am I missing something obvious? As far as I know, by default, POP3 automatically deletes emails from the server once downloaded so, depending on which device you use to download from, the other devices will not see them. There is usually an option somewhere in the settings to keep the emails on the server. Of course, this can then leave the emails mounting up.

Plusnet email problems

Long term PlusNet user, yesterday my main account returns an error message username passport not correct. I have tried requesting a reset for the password, but the same happens. I am at a loss, I don't know what I have done. If you are not able to login to the email address using webmail , then it is likely that your email address has been identified as being compromised and has had its password changed. Where email address passwords have been changed to protect the integrity of the service, the Plusnet account password is left unchanged. You can change the password on a secondary mailbox using the Manage My Mail options in the user portal. Use the MAAF user portal to update the password on the default email address change the account password and use this MAAF guide to change the password on a secondary mailbox address. If you cannot recall the account password, you will need to contact support The new password should be cryptic and not one used before. Note that changing the account password will change the password used for logging on to the relevant user portal. If your email service is NOT a retained legacy service one associated with a retired internet service account , then the password required by the router to connect to the internet will be changed too. If not, you will need to log into the router, drop the connection, change the password yourself and reconnect. Superusers are not staff , but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Late edit to the above. Thanks: 1. Posts: 1.

I am trying now for 16 hours - but I am unable to either log in to the webmail or download mail to my phone. When I try to log in, I get the error message " Unknown user or password incorrect. I am currently out of the country, so it is not possible to call the help line - any ideas? Hey there benjamine I just tried to log into my webmail and was able to so it isn't a server issue. Just for testing purposes have you changed the password and tried logging in? I've had problems for the last few days.

Hundreds of Plusnet customers continue to complain about a glitch that has left them unable to check their email address, which is provided for free to all Plusnet customers with its broadband. The error only impacts Plusnet email addresses, there are no known issues with Plusnet's broadband or phone services, so customers should have no issue getting online, making video calls, streaming Netflix, or calling friends and family. Plusnet has acknowledged that its email service is down, and engineers at the company at already working on a fix. However, it seems that a final fix for the problem won't arrive until this morning, the company promised. Plusnet first acknowledged the issue yesterday, Wednesday November 10, around 7. However, a few hours later, it shared some bad news via its Server Status page — which is used to highlight any known issues with the online service, it confirmed that the solution was taking longer than expected. Soon after that, a spokesperson told Express. Speaking to Express. Some of this work will be competed overnight, to avoid any additional disruption, and we expect affected customers to be able to access their Plusnet email account by tomorrow morning.

Plusnet email problems

Change package. Change call plan. Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard. It's worth double checking to make sure you get what you want. Find out how to use your Plusnet email with useful guides on email setup, fraud protection, spam filtering and more. Skip to main content. Call us on Your basket. You were so close to getting our broadband, so why not finish things off?

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You will have to consider carefully how you save the emails already downloaded on each of the POP3 clients and potentially how you get them back onto to the server. I'm sorry to have troubled you - I have no idea what the problem was. Did you mean:. If you cannot recall the account password, you will need to contact support Thank you! Posts: 14, If your email service is NOT a retained legacy service one associated with a retired internet service account , then the password required by the router to connect to the internet will be changed too. The new password should be cryptic and not one used before. Showing results for. Message 3 of Problems sending emails to gmail. Posts: 22,

Change package. Change call plan. Changing your call plan now could mean you lose some of the call extras you added earlier, as some of our call plans include them as standard.

My email address is, for historical reasons, a globalnet one but it's delivered or not, currently by Plusnet following their swallowing-up of first globalnet, then madasafish. I have contacted the helpers by phone but them obviously didn't understand what I was talking about. I've had problems for the last few days. Message 4 of Message 11 of Posts: 8. Along side my main Plusnet e-mail account I have several sub e-mail accounts. I can excess webmail but would prefer to use Outlook. I'll see what mis-information I receive this time, assuming they have any clue as to what I'm talking about! Turn on suggestions. Been using OL for years, never changed any settings and all emails are received fine on mobile phone. In summary the settings should be Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Is the outlook client configured as POP3?