Xbox refunding

Home Knowledge Base Xbox. The Xbox refund policy is quite straightforward.

Home Home. Xbox subscription cancellations and refunds. You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded. In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:. Available for the last subscription renewal charge for subscription terms greater than one month.

Xbox refunding

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below. To start your refund request, sign in. Sign In. Refund eligibility. For single-use items like consumables and in-game currency , your request is likely eligible only if the consumable was not redeemed or used. There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year. We provide digital game product refunds as part of a consistent and reliable buying experience.

Connecting a Bluetooth speaker to an Xbox Series X can seem tricky at first, xbox refunding. Any more feedback for Microsoft? Microsoft Tech Community.

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support. You can request a return or exchange on your Microsoft account Order history page. Open Order history. For detailed information about return and refund policies, see Microsoft Terms of Sale.

After all, no one should have to settle with buying a broken or unfinished gaming experience. Thankfully, Microsoft does have refund policies in place to help take the sting out of such a purchase, and help you and your wallet rest easier. The ever-popular PC platform allows you to refund a game within 14 days of purchase, so long as the title has been played for less than two hours. If these criteria are met, Steam will usually authorize the refund even if the reason is dissatisfaction with the product. On Xbox, digital purchases are usually considered final. In rare cases, such as with the bug-ridden launch version of Cyberpunk , Microsoft will relax its rules on refunds. However, this is only if the company deems a product not fit for purchase. For an Xbox refund, the product must be demonstrably faulty, or purchased either by mistake or by someone else accessing your account. Examples of eligible refunds include not being able to launch the game from the dashboard, severe bugs or glitches rendering a game unplayable, or - as mentioned - purchasing the wrong game or version of a game , or a third-party buying the product without your consent. Cancelling a pre-order is thankfully much simpler.

Xbox refunding

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard.

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Navigating through your Xbox account and subscriptions is straightforward. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page. Check out additional eligibility details, guidelines, and resources below. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Smart Watch Repair Expand child menu Expand. For any issues related to refunds of Xbox digital games or your Xbox account , they offer guidance. In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:. Let us know the reason for the refund request so we can best improve. If you wish to cancel services like Xbox Game Pass or Xbox Live Gold , turning off recurring billing is the first step. To cancel an Xbox subscription like Xbox Live or Game Pass , users need to turn off recurring billing. A prorated refund may sometimes be achievable, but this is evaluated on a case-by-case basis. The time it takes to receive a refund can vary, but typically, it might take several days for Xbox to process a refund after approval. You can request a return or exchange on your Microsoft account Order history page.

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Notes: If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. If you were eligible for a refund, you can see the refund status by following the steps below. To learn more about preventing unexpected Xbox purchases, go to:. Refund Request Process. For example, in-game currency often cannot be refunded once used. Apple Expand child menu Expand. If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Payment options and updates. Microsoft Insiders. A prorated refund may sometimes be achievable, but this is evaluated on a case-by-case basis. For any issues related to refunds of Xbox digital games or your Xbox account , they offer guidance. To cancel or turn off recurring billing and to check refund eligibility from your mobile or desktop browser:. The Xbox ecosystem thrives on clear community guidelines that everyone must follow. Prevent unauthorized purchases on Xbox consoles. Help with giving digital games as gifts.