Xfinity power outage

Monday, January 15th, PM. Xfinity needs to do better regarding updates to customers.

Storms in your area could affect your Xfinity or Comcast Business services. Typically, during severe weather conditions, the two biggest impacts are commercial power outages and damage to our network. We work around the clock and use all our resources to restore services as quickly and as safely as possible. Please visit Xfinity Response Center and Comcast Business Response Center for helpful resources and details on how your services could be impacted during a storm or severe weather. Proper planning in advance is essential — for our employees and for our customers.

Xfinity power outage

Thursday, August 17th, PM. Xfinity Storm-Ready WiFi includes a Storm-Ready device and Battery Backup to help keep your home online for up to four hours through network and power outages with cellular data at no additional charge. Actual speeds will vary and are not guaranteed. Learn how to set up, activate and test your Storm-Ready WiFi signal in minutes using the Xfinity app. There is no monthly reoccurring charge. Restrictions apply. To confirm the compatibility of your current gateway, locate the number on the back of the device. How does Storm-Ready WiFi work? What internet modems are compatible? Who is eligible for Storm-Ready WiFi? Storm-Ready WiFi is available for purchase across all sales channels, including xfinity.

You may experience brief losses of your TV services or degradation of picture quality while we are working to restore Xfinity services.

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Saturday, May 8th, PM. My internet has been out all day. When will it be back and can I get a refund? We are offering a simplified one-time outage credit experience for qualified customers who report their service outage through the Xfinity Status Center in My Account. Have been impacted by a reported partial or complete network outage within the last 90 days. Note: My Account will verify that the customer experienced a network outage. If the customer meets the eligibility requirements, they'll see the following:. A form launches to determine eligibility for the credit.

Xfinity power outage

Storms in your area could affect your Xfinity or Comcast Business services. Typically, during severe weather conditions, the two biggest impacts are commercial power outages and damage to our network. We work around the clock and use all our resources to restore services as quickly and as safely as possible. Please visit Xfinity Response Center and Comcast Business Response Center for helpful resources and details on how your services could be impacted during a storm or severe weather. Proper planning in advance is essential — for our employees and for our customers. We do as much work as we can in advance to prepare for these events. To keep customers connected, we supplement work crews, bring in generators, and take other steps to ensure our systems, networks and operations centers are resilient. Comcast is committed to keeping you connected, and our employees are working to protect our network and infrastructure by:. Below are a few easy steps our customers can take to stay connected in case of any weather-related outages.

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Now looking for other service providers. What is really going on? Restrictions apply. Another possible cause of service loss could be storm-related damage to our network infrastructure that serves your neighborhood. Give us a clue…. What cellular network does Storm-Ready WiFi connect to? Outage update Xfinity needs to do better regarding updates to customers. How can I get my Xfinity services back up and running? You can expect core internet features and applications to be supported when in back up mode, including but not limited to: messaging, video and music streaming, internet browsing, gaming, and video calling. A: Temporary fluctuations in your TV service may occur throughout the restoration period. Thursday, August 17th, PM. Crews will restore services as quickly as possible. We promise we are doing all we can to resolve this.

Tuesday, August 15th, PM.

A: If you are experiencing a loss of Xfinity services, please be aware this could be the result of a local power outage due to the storms since our network and your services require power to operate. Please, mark a reply as the Accepted Answer. A: First, you can try unplugging your Xfinity equipment from its power source, waiting 5 seconds, and plugging your equipment back into the power source. I'm in SW Portland. Hi cuisinart Thank you for commenting on the Xfinity Community Forums. Start Here. There is no monthly reoccurring charge. I still have issue. There has been an xfinity outage for 3 days now, the sun is shining and hardly any snow on the streets, but the message from Comcast is "we have an outage, you are not eligible for a service refund because it is weather related, and we'll get around to fixing it when 'it's safe'. This is the same information all representatives have as well. Give us a clue…. The website told me that it was scheduled to be repaired by pm yesterday, but now it just says: "Once the area is safe, our teams will begin to repair the network to restore services as soon as possible.